Intern (USA Remote) jobs in United States
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Presidio · 1 day ago

Intern (USA Remote)

positionUnited States
timeInternship
remoteRemote
seniorityIntern

Presidio is at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. The Intern will be responsible for day-to-day operational support and co-management of customers’ IT environments, including managing service tickets, responding to customer calls, and resolving technical issues.

Cloud InfrastructureInformation ServicesInformation Technology

Responsibilities

Operational co-management of customers’ IT infrastructure and user environments
Queue management to ensure tickets are worked, updated, and resolved according to documented processes
Taking customer and end user calls via Managed Service’s phone queue
Work reactive and/or proactive tickets
Participate in problem management and seek opportunities for proactive services
Create and generate tickets when tasks and actions are identified. Escalate and/or complete work
React, investigate, and remediate warning alerts and data in customer environments
Effectively communicate information to responsible individuals at proper intervals:
Business Alignment - all technical findings, analysis results, opportunities uncovered, and recommendations
Managed Services Team - updates, knowledge share, of any kind
Managing Consultant – daily: commendations from customers, escalations, customer satisfaction issues or challenges
Execute tasks assigned by Managing Consultant and/or Managers

Qualification

Network connectivityWindows serversService management methodologyTechnology focused degreeCommunicatorOrganizedDocumentation skills

Required

Working towards or just completed a technology focused Associate or Bachelor's degree
Understands network connectivity
Understands basics of Windows servers and workstations
Understands and can follow service management methodology such as ITIL

Preferred

Organized and able to work independently overnight
Strong communicator internally and externally
Documentation skills re searching and updating
Professional approach to work and customers

Company

Presidio

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Presidio provides managed services and network solutions technologies.
dateFounded in 2003
location
New York, New York, USA
people-size1001-5000 employees
web-link
http://www.presidio.com

Funding

Current Stage
Public Company
Total Funding
unknown
2024-04-02Acquired
2017-03-09IPO
2011-04-04Private Equity

Leadership Team

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Manny Korakis
Chief Financial Officer
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Paul Giblin
Chariman, Presidio Distinguished Professionals
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Recent News

GlobeNewswire
Presidio Appoints Punish Malhotra to Lead Managed Services Operations
2026-01-09
GlobeNewswire
Presidio Named a Leader in the IDC MarketScape: U.S. State and Local Government Professional Security Services 2025-2026 Vendor Assessment
2026-01-07
GlobeNewswire
EQV Ventures Acquisition Corp. (NYSE: FTW) and Presidio Announce Industry-Leading Post-Business Combination Board
2025-12-20
Company data provided by crunchbase