Apply on Employer Site

Freshworks · 19 hours ago

Instructional Designer

San Mateo, CA

Full-time

Hybrid

Senior Level

$150K/yr - $196K/yr

7+ years exp

Freshworks is a company that builds uncomplicated service software to enhance customer and employee experiences. They are seeking an experienced Instructional Designer to design, deliver, and manage high-impact leadership development programs that align with company values and elevate leadership capability globally.

CRMInformation ServicesInformation TechnologySaaSSoftware

Responsibilities

Design engaging, high-impact learning experiences for leaders at all levels, with a focus on new and mid-level managers

Develop content, materials, and exercises using modern learning methods, blended delivery, and AI-driven tools

Adapt programs to meet cultural and regional needs for a global audience

Facilitate in-person and virtual workshops, leadership sessions, and experiential learning events

Use storytelling, coaching, and interactive techniques to create memorable learning experiences

Integrate AI tools and platforms into program design and delivery for personalization, scalability, and improved learner engagement

Pilot and evaluate AI-driven assessments, adaptive learning pathways, and data analytics tools

Create and implement evaluation strategies to measure program effectiveness, behavioral change, and ROI

Analyze learning data, participant feedback, and business metrics to inform decision-making

Share actionable insights with senior stakeholders to refine programs

Qualification

Curriculum designLeadership development programsAI integrationAnalytical skillsFacilitation skillsStakeholder managementChange managementResearch experienceCommunication skillsFlexibility