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Butterball · 2 days ago

Associate IT Site Administrator

Mount Olive, NC

Full-time

Onsite

Entry Level

1+ years exp

Butterball is a well-known brand in the turkey industry, dedicated to providing quality products and fostering a supportive work environment. The Associate IT Site Administrator will provide level 1 IT support at specific sites, assist with the implementation of IT policies, and ensure compliance with security procedures.

Internet

Responsibilities

Troubleshoots and resolves IT related problems reported by team members. Solves level 1 to moderately complex problems utilizing resources, pre-defined solutions, good judgment, and expertise

Conducts hardware and software inventory management for the site

Installs, configures, upgrades, repairs, and troubleshoots basic operating systems, software applications, and hardware components. Coordinates equipment replacement when necessary

Efficiently oversees the IT service desk ticketing system, delivering excellent customer service through timely, courteous, and diligent responses and status updates on all service requests

Provides technical support to end-users, addressing routine hardware and software issues promptly. Assists users in understanding and adhering to IT policies and best practices

Ensures compliance with relevant regulations, industry standards, and IT security policies and procedures

Ensures the security and integrity of data through data management practices and system updates

Helps standardize and document solutions to IT issues. Ensures proper documentation for all IT systems, configurations, and procedures

Prepares routine reports on IT activities and incidents as required

Qualification

IT supportHardware troubleshootingSoftware troubleshootingTicketing systemsCompTIA A+ CertificationMicrosoft SuiteNetworking protocolsCommunication skillsDetail-orientedProblem-solving

Required

High school diploma, GED, or equivalent

1+ years or relevant experience or the knowledge, skills, and abilities to succeed in the role

Requires valid driver's license and a reliable source of transportation

Some experience with and basic knowledge of diverse types of computer hardware, operating systems, software applications, peripherals and components, networking protocols and communications

Good written and verbal communication and interpersonal skills

Ability to create and maintain rapport with internal and external customers

Detail-oriented with the ability to handle multiple tasks

Good critical thinking, investigatory, and problem-solving abilities with the ability to troubleshoot, plan and prioritize daily tasks, and operate with limited remote support from the broader IT team

Good business acumen with the ability to comprehend how IT influences various facets of the organization

Working knowledge of best practices in end-user IT support

Basic understanding of IT incident ticketing systems with the ability to handle and prioritize requests

Working knowledge with Microsoft Suites (Teams, Word, Excel, PowerPoint, Outlook, etc.), network protocols, systems security, and troubleshooting

Preferred

Associates or Bachelors in related field

CompTIA A+ Certification

Experience with ticketing systems such as SolarWinds Service Desk, ServiceNow, Zendesk, or Jira Service Management

Experience with imaging and provisioning Windows Operating System on client devices such as desktops, laptops, tablets using tools like InTune, AutoPilot, ManageEngine, etc