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Macy's · 16 hours ago

Credit Customer Service Representative, Hybrid Flex various schedules W/Weekends - Mason, OH

9111 Duke Boulevard, Deerfield Township, OH, 45040, US

Full-time

Hybrid

Entry Level

1+ years exp

Macy's is a storied company that has been a part of American culture for over 160 years. The Credit Customer Service Representative will provide outstanding customer service regarding credit-related inquiries, ensuring a positive experience for both customers and colleagues.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Responsibilities

Offer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly

Investigate and resolve customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters in a timely manner

Promote and communicate current sales and loyalty promotions

Perform thorough account investigations to address customer concerns or conflicts regarding credit reports, billing discrepancies, payments, account balances, and other credit-related issues, ensuring follow-up with customers as necessary

Precisely document and update customer data, communications, and case specifics within the agent desktop platforms

Adopt an entrepreneurial mindset and utilize empowerment to efficiently handle customer accommodations

Regular, dependable attendance and punctuality

Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Qualification

CommunicationInterpersonal SkillsProblem-SolvingDetail OrientationAgilityCustomer Service ExperienceCollaborationEmpathyOrganizational Skills

Required

Strong communication skills, both written and verbal, to facilitate open and continuous communication within the customer, team and across functional lines

Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments

Capability to approach business challenges and opportunities with creative, strategic, and technical thinking

Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met

Adaptable and able to adjust quickly to changing customer expectations and needs

Ability to complete financial transactions accurately and proficiently

Able to solve practical problems within a variety of sales scenarios

Partner with stores, suppliers, distribution centers, buyers, and senior executives on intricate and urgent client matters to demonstrate that our relationships set us apart as Like No Other Store in the World

Minimum of one year experience in customer service or a related field, preferably in the credit services industry or retail selling

Able to work a flexible schedule including evenings & weekends

Empathic, patient, and professional while dealing with customers, especially in stressful situations

Strong organizational skills to manage multiple tasks with moving parts

Flexible and able to use sound judgment in ambiguous situations and be able to manage multiple projects at once while maintaining superior results

Prolonged periods (at least two consecutive hours) of sitting

Regularly required to sit, talk, hear, reach with hands and arms, requires close vision

Frequent use of computers and handheld electronic equipment

Benefits

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)