Modivcare · 1 month ago
Quality Assurance Specialist II
United States
Full-time
Remote
Entry Level
$14.23/hr - $19.21/hr
1+ years expModivcare is a service-oriented company dedicated to making a difference in people's lives. The Quality Assurance Specialist II is responsible for evaluating customer service interactions and identifying opportunities for quality improvement while ensuring compliance with company policies.
Health CareMedicalPersonal HealthTransportation
Responsibilities
Performs contact center call/email monitoring and provides response/outcome trend data
Participates in customer and client listening programs to identify customer needs and expectations
Identifies process and employee behavior quality improvement opportunities
Collects and compiles quality data for improvement
Develops, recommends and monitors corrective and preventive actions
Prepares reports to communicate outcomes of quality activities
Completes performance assessments for a random sample of contact center staff to help provide data about overall performance levels and evaluation of the individual managing the contact
Provides professional and constructive feedback about strengths and areas of opportunity during coaching of contact center operations resources
Delivers ongoing feedback about evaluation processes to ensure appropriate capture of key points for an unparalleled customer experience
Participate in other projects or duties as assigned
Qualification
Required
High School Diploma required
One (1) plus years of related experience
Or equivalent combination of education and/or experience
Able to apply working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job
Work is performed independently, with minimal supervision
Able to establish priorities and manage time to complete work
Able to collaborate with other departments or teams as may be required to perform role
Able to work in a faced-paced environment and meet deadlines
Strong attention to detail
Excellent oral and written communications skills communicating clearly and concisely
Able to effectively build relationships with co-workers
Proficient using Microsoft Word, Excel, PowerPoint, and Outlook
Benefits
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Company
Modivcare
ModivCare is a healthcare services company that provides emergency medical transportation and care-centric solutions.
10001+ employees
H1B Sponsorship
Modivcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$730MKey Investors
Coliseum Capital ManagementJP Morgan Chase
2025-08-20Post Ipo Debt· $100M
2025-01-10Post Ipo Debt· $105M
2024-07-03Post Ipo Debt· $525M
Leadership Team
B
Barbara Gutierrez
Chief Financial Officer
Jeff Bennett
Chief Strategy and Innovation Officer
Recent News
Home Health Care News
2025-12-14
Morningstar.com
2025-12-13
Home Health Care News
2025-10-21
Company data provided by crunchbase