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SAIC · 19 hours ago

IT Specialist Level 4

Camp Smith, HI

Full-time

Onsite

Senior Level, Lead/Staff

$120K/yr - $160K/yr

9+ years exp

SAIC is seeking a Journeyman IT Specialist to support a critical mission for the Department of the Air Force C3BM office. This role involves comprehensive support of IT infrastructure in real-time operational environments, including system configuration, troubleshooting, and ensuring operational readiness.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitor the health and operational status of systems during live missions

Detect, isolate, troubleshoot, and resolve system and network anomalies in real time

Provide resolutions for urgent and emergency issues based on mission priorities

Collect and document system performance data and feedback to improve the efficiency of the Watch application and associated platforms

Maintain real-time logs and generate reports on operational trends for leadership review

Oversee hardware and software configuration management, maintaining an accurate inventory of all components and systems

Resolve hardware issues (e.g., routers, workstations, and laptops), performing repairs and replacements as needed

Manage and maintain system configurations, user access controls, and classified database environments

Ensure that backup and restoration schedules are executed daily, weekly, monthly, and quarterly to minimize data loss risks

Maintain and utilize diagnostic and support equipment required for resolving hardware and software issues

Interact with Help Desk to facilitate resolution of Tier I and Tier II issues, escalating complex problems as necessary

Ensure adherence to host command policies for security, safety, system documentation, and operational procedures

Qualification

System AdministrationTechnical TroubleshootingMission-Critical MonitoringDatabase AdministrationConfiguration ManagementIT OperationsHelp Desk CoordinationCompliance with DoD Standards