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Progress Residential® · 3 days ago

Resident Account Specialist

Atlanta, GA

Full-time

Onsite

Mid Level

3+ years exp

Progress Residential is a property management company seeking a Resident Accounts Specialist. This role serves as a key point of contact for customers regarding their resident accounts, providing exceptional service and managing administrative operations.

Responsibilities

Maintain a high degree of customer service and competency level in all resident interactions; written communication and in person

Act as a key market interface with resident handing daily email, text, and phone correspondence

Manage Salesforce case tasks in a timely manner to ensure the best possible customer experience

Addresses and resolves minor resident concerns or disputes

Partner with central teams to drive rental collections with a goal of minimizing evictions and reducing delinquency

Focus efforts to help residents pay balances, cure evictions, and achieve rent stability

Prepare for and appear in court on behalf of the company, as needed

Ensure timely repossession of assets in the event of eviction

Manage eviction personal property holds, resident retrieval of personal property, and/or disposition of personal property within specific jurisdiction regulations and company policies

Process all payments received in the physical office according to company policy and procedure

Conduct move-in and out operations in Yardi

Reviews and approves resident charges related to service requests, validating charges are allocated appropriately

Demonstrate knowledge of provisions in standard lease documents and maintain a working knowledge of resident rules and regulations

Research resident ledger disputes and process credit requests accordingly

Gather and provide relevant information and timelines to central support teams in the event of a formal resident complaint

Assist residents with: Rent Café, Renter’s Insurance, Early Terminations, Transfers, and Utilities

Post various notices at homes as needed

Conduct occupancy checks and utility checks as needed

May also be responsible for: Move-in orientation activities, resident warm calls, office management, and resident in-person payments

Carry out other duties as assigned that are in the best interests of the customers and the company

Qualification

Property management experienceSalesforce proficiencyYardi proficiencyCustomer service experienceReal Estate licenseBuild relationshipsEthicalConfidentialCommunication skillsOrganizational skillsFlexible schedule

Required

High School graduate required. College degree a plus

3+ years' property management experience in either the single family or multi-family rental industry

Ability to build and maintain positive relationships internally and externally

Projects confidence in interacting with residents and displays professional presence at all times

Ability to thrive in a dynamic, fast-changing, growth environment

Honest, ethical, and able to maintain confidentiality in a business setting

Interacts productively in person and through technology with co-workers, team members

Excellent oral and written communication skills

Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and follow-up with residents to ensure customer needs are met

Ability to work a flexible schedule which may include evenings and weekends from time to time, depending on business needs

Ability to comfortably navigate new technology and competency in MS Office a must

Must have a valid Driver's License and attend court hearings, as needed

Preferred

Additional customer service experience a plus

Real Estates license preferred

Previous use of Yardi Voyager and Salesforce a plus

Real Estates license and Property Manager Permit required in the state of Nevada

Benefits

Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.

Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.

Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.

A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

Company

Progress Residential®

Glassdoor3.5

We are a leading provider of property management for single-family rental homes in the United States, and we are proud to play a critical role in the housing ecosystem.

Founded in 2012

Scottsdale, Arizona, US

1001-5000 employees