Greenlight · 1 week ago
Customer Service Specialist
Atlanta Metro
Full-time
Hybrid
New Grad, Entry LevelGreenlight is the leading family fintech company on a mission to help parents raise financially smart kids. They are seeking a Customer Support Specialist to assist customers over the phone and email with any issues or questions regarding the Greenlight card and mobile application.
BankingDebit CardsFinancial ServicesFinTechMobile Apps
Responsibilities
Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
Actively listen to customers to confirm and clarify information and diffuse potential escalations
Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
Effectively utilize software and internal tools to navigate customer accounts and solve issues
Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
Adhere to all company policies and procedures
Qualification
Required
High School Diploma or equivalent
Exceptional customer service, active listening, and verbal and written communication skills
Proficiency with software, ideally CRM software, and strong typing skills
Company
Greenlight
Greenlight is a debit card and money app that provides an all-in-one money management platform for families and parents.
Founded in 2014
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$556.5MKey Investors
Andreessen HorowitzDrive CapitalRelay Ventures
2021-04-27Series D· $260M
2020-09-24Series C· $215M
2019-09-16Series B· $54M
Leadership Team
Timothy Sheehan
Co-Founder & CEO
Johnson Cook
Co-founder & President
Recent News
Business Wire
2026-01-16
FF News | Fintech Finance
2025-12-05
Company data provided by crunchbase