Apply on Employer Site

Rio Bank · 1 day ago

Customer Support Specialist

McAllen, TX, US

Full-time

Onsite

Entry, Mid Level

$16/hr - $17/hr

2+ years exp

Rio Bank is a community-focused financial institution with a mission to help the community grow. They are seeking a Customer Support Specialist to join their Contact Center, responsible for managing inbound calls and providing support services to customers and employees.

BankingFinanceFinancial Services

Responsibilities

Answer inbound telephone calls related to a wide variety of account inquiries

Greet customers promptly, professionally and in a friendly manner

Regularly use different electronic mediums to service the customer including chat, screen share, live camera, etc

Work and manage call queue efficiently to promptly assist company employees and customers

Properly verify callers according to established authentication procedures prior to providing sensitive account information or conducting maintenance

Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved by the Contact Center

Maintain a comprehensive knowledge of bank products and all procedures related to daily activities of the department

Maintain strict confidentiality at all times and in every situation. Discuss customer activities or account information with another bank employee or department on an “as needed” basis only

Identify and escalate priority issues or calls as needed

Promote the bank’s products and services. Explain other financial institution services including, but not limited to, consumer and commercial loans, certificate of deposit rates, debit cards, and merchant services

Comply with all Bank and department policies, procedures, rules and regulations, including security protocol

Work alternate Saturdays to provide necessary weekend coverage

Maintain a good record of attendance and punctuality

Perform other duties as assigned

Qualification

Bilingual in EnglishSpanishCommunication skillsProficient in Microsoft OfficeBanking experienceMultitaskingAttention to detailProblem-solvingTeam player