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Gexpro Services · 2 days ago

Project Manager Sales

Greenville, SC

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. The Project Manager – Sales will manage customer account inquiries, process orders, and ensure customer fulfillment while providing tactical sales support.

ManufacturingOutsourcingSupply Chain Management

Responsibilities

Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, sourcing, order status, pricing, inventory inquiries, customer fulfillment and transportation management to analyze and resolve customer needs

Manages tactical customer inquiries such as processing purchase orders, quoting product prices with delivery specifications, communicating payment terms, promise dates, and shipping confirmation

Processes product quotations by gathering appropriate data, source/resourcing supplier (if needed), and research to quote customers, while providing continuous follow up throughout the completion of the customer's purchasing cycle

Resolve customer inquiries concerning shipment problems, order changes, invoice variations, etc., using root-cause analysis

Prepare proposals and quotes for customers from established pricing; initiates development of prices through RFQ when not available

Manage Open Order Report by partnering with cross functionally team members. These activities include:

Follow-up with Buyers on PO status

Follow-up with Suppliers on urgent past due inquiries

Actively reviewing order status to ensure order needed soon are on order with a supplier

Updating ship/deliver date to customers for updated PO due dates

Actively reviewing order status to ensure past due orders on hand are shipped as parts become available

Ensure prompt payment on invoicing for assigned customer base by reviewing claims (i.e. price/quantity discrepancies, delivery issues, etc.) that prevent the customer from paying in collaboration with CFS Team

Manage the expedite order process for urgent orders placed by the customer to maximize fill rates and customer satisfaction

Provide additional tactical sales support to the Program Manager as needed

Other tasks as assigned by Operations Manager, Program Manager and/or Service Site Manager

Qualification

Inside Sales ExperienceSupply Chain ManagementCustomer Account ManagementMicrosoft ExcelNegotiation SkillsProblem-Solving SkillsCustomer Service SkillsInterpersonal SkillsOrganizational SkillsTime Management SkillsAttention to DetailWritten CommunicationVerbal Communication

Required

High school diploma or GED

Combination of relevant experience in a customer-facing role, processing sales orders

At least 2 years' Inside Sales Representative or relevant experience within an industrial distribution, supply chain management, or sales environment

Combination product and knowledge within industrial distribution or other sales environments, including the ability to source products, quote customers, process transactions, and monitor customer fulfillment

Strong negotiation and interpersonal skills

Well-developed customer service skills with internal/external customers

Exceptional organizational skills

Exceptional problem-solving skills and a solutions-based mindset to drive decisions with influence

Strong written and verbal communication skills

High attention to detail and level of accuracy in processing orders and maintaining records

Excellent time management skills with the proven ability to manage multiple tasks and projects simultaneously

Familiarity with Microsoft Offices, specifically Microsoft Excel as well as relevant ERP systems and Customer Relation Management tools (CRM)