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Hoosier Hills Credit Union · 1 week ago

Credit Solutions Recovery Specialist

Bedford, IN

Full-time

Hybrid

Entry, Mid Level

$19/hr - $30.22/hr

2+ years exp

Hoosier Hills Credit Union is recognized as one of Indiana’s Top Three Credit Unions, and they are seeking a Credit Solutions Recovery Specialist to help members navigate financial challenges. The role involves managing charged-off accounts, negotiating repayment solutions, and ensuring compliance with applicable laws and regulations while providing exceptional member service.

FinanceFinancial Services

Responsibilities

Conduct legal and regulatory research to ensure compliance with applicable laws and regulations; monitor updates and assist in audits and examinations

Draft, review, and manage legal documents and contracts under the direction of senior management and outside counsel, ensuring accuracy and compliance

Support litigation and collections activities, including case management, communication with counsel, document preparation, and handling subpoenas, garnishments, and bankruptcy accounts

Manage credit solutions processes, including policy development, account monitoring, skip-tracing, debtor communication, and negotiation of payment arrangements in adherence to FDCPA and company standards

Maintain accurate records and departmental procedures, organize databases, provide reporting to leadership, and assist in training team members while ensuring confidentiality and exceptional member service

Qualification

Regulatory complianceLegal document managementDebt collection practicesMicrosoft Office SuiteAnalytical skillsInterpersonal communicationOrganizational skillsProblem-solving abilities

Required

An Associate's degree or High School Diploma with a Paralegal Certificate from an accredited program

A minimum of 2 years in a corporate record-keeping role, ideally in the financial services industry

Strong understanding of relevant laws and regulations pertaining to corporate recordkeeping

Proficiency in Microsoft Office Suite, document management software, and collection tools

Strong interpersonal communication skills (written and oral) for effective negotiation and relationship management

Analytical and problem-solving abilities to identify issues and develop solutions

Organizational skills to manage multiple high-priority projects with attention to detail

Ability to strategically prioritize tasks and manage a portfolio of accounts

Solid understanding of laws and regulations governing debt collection practices

The ability to gather and analyze data

Using sound judgement to solve daily potential problems and apply broader aspects of established practices to situations which go beyond clear, concise guidelines