NEOGOV · 1 day ago
Business Systems Support Manager
Bradenton, FL
Full-time
Onsite
Senior Level
$90K/yr - $148K/yr
5+ years expNEOGOV is a company focused on providing innovative solutions for government agencies, and they are seeking a Business Systems Support Manager to oversee the Human Resources Information System (HRIS) program. This role involves managing a technical support team, providing user support, and coordinating system upgrades to enhance operational efficiency.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversees and administers the full Human Resources Information System (HRIS) program, including all modules and platforms used to support countywide HR operations
Responsible for modules such as learning and training management, timekeeping and scheduling, performance evaluation and goal tracking, recruitment and applicant processing, onboarding, driver license monitoring, travel and expense processing, and related integrations
Conducts onboarding and training of new users
Provides ongoing user support, troubleshooting, and training for existing users
Develop and maintain training documentation
Creates new workflow processes and revises existing processes to meet identified needs
Identifies opportunities to leverage additional system modules and expanded functionality to improve efficiency, strengthen program utilization, and enhance support to employees and departments
Manages projects to design and implement new systems and technology solutions and major improvements to existing departmental business systems
Work closely with Information Technology Services (ITS) and other County departments to make business decisions, identify requirements, define solutions, manage project schedules, negotiate vendor contracts and allocate project resources
Schedules, attends and facilitates project status meetings and management updates
Manages project budget and workplan
Provides formal project updates to Executive sponsor as necessary
Manages vendor relationships
Oversees testing, training, implementation and follow-up activities
Conducts research on products, services and licenses to make and/or justify recommendations and to support purchasing negotiation and contract administration efforts
Meets with decision makers, ITS and end users to define business, financial and operational requirements, business objectives and desired outcomes
Plans, assigns, directs and evaluates work of assigned staff in the completion of technical, training and operational support activities. Provides formal and informal performance feedback
Encourages growth and development of team members, ensures establishment of an environment where support among team members is encouraged, and promotes a team atmosphere to achieve shared team goals and objectives, and support of the County's vision and standards
Facilitates meetings to analyze business processes and requirements; identifies issues and recommends solutions through system enhancements, defines opportunities to gain efficiencies through change management and streamlining of business processes
Supervises the preparation of reports and produce reports/analyses as needed to support special projects and departmental operations
Develops and monitors the operating budget of the System Support section
Develops and recommends methods/procedures to improve performance, efficiency and quality of system support and training services. Participates on project teams that encompass different divisions and departments
Establishes and maintains effective working relationships with colleagues, other county departments, agencies and the general public
Performs other related work (including weather or extreme emergency duties) as required
Qualification
Required
Bachelor's Degree in Business Administration, Accounting, or a closely related field
Minimum of five (5) years recent experience (within the last 10 years) in technical or operational support functions
Minimum of two (2) years supervisory or lead experience
Valid driver's license with valid Florida driver's license within 30 days of hire
Knowledge of, and ability to; effectively apply policies, procedures, resolutions, and ordinances
Knowledge of the various systems used in the Utilities Department, and skill in computer operations, including pertinent software applications (i.e., Windows environment) and/or specialized systems
Understands project life cycles, and the use of project terminology
Ability to motivate others through training, recognition and exhibited enthusiasm
Ability to make decisions that govern the activities and behaviors of team members
Ability to be sensitive to change and responsive to changing goals, priorities, and needs
Ability to perform research, analyze data and provide sound recommendations to solve complex operational and technical issues
Ability to establish and maintain effective working relationships with colleagues, other County Departments, other agencies, and the general public
Ability to prepare and communicate complex and/or sensitive information clearly, both orally and in writing
Benefits
Employee Assistance Program (EAP)
Wellbeing Benefits
Miscellaneous Benefits
Paid Time Off
Insurance
Retirement
Career Wellness
Education Benefits
Flexible Spending Account
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase