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New York Life Insurance Company · 11 hours ago

Corporate Vice President - Strategic Business Production Support and Operations Lead

United States

Full-time

Remote

Senior Level

$180K/yr - $258K/yr

New York Life Insurance Company is a Fortune 100 mutual company committed to integrity and purpose. They are seeking a Corporate Vice President to lead the delivery of reliable support services across Strategic Business organizations, focusing on enhancing communication and efficiency while managing service quality and operational performance.

FinanceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Promote a clear understanding of the different levels of TDAV support services within Strategic Business organizations by gaining in-depth knowledge of each business unit and the functions they serve

Enhance relationships and communication processes across technology and business support teams for each Strategic Business Unit to encourage collaboration, improve efficiency, and address any support gaps as needed

Maintaining a consistent, aligned approach in the execution and oversight of all Service Management functions including Incident Management, Problem Management, Service Request, Change Management and customer experience survey feedback ensuring consistent service quality and reliability across all TDAV domains

Where applicable, manage contracted support personnel responsible for the execution of support services such as incident management, service request, and problem management, ensuring 99.5% availability across all our critical applications and associated business processes

Lead recurring forums for CIO organizations and Technology, Data, AI and Ventures (TDAV) Service Delivery leaders to:

Review service performance and delivery quality against SLAs and Service Level Objectives (SLOs)

Assess customer satisfaction and feedback from the Strategic Business (SB) community

Evaluate cost of services and identify optimization levers across infrastructure, cloud, data, and application domains

Align on corrective actions, ownership, and near-term delivery priorities

Maintain transparency and accountability across service towers

Drive consistent utilization of new and existing tool sets to proactively monitor and manage the performance of our applications and end user experiences while influencing the continued maturity of our ITIL processes and metric reporting

Oversee the ideation and execution of automation of opportunities reducing manual repeatable tasks within each of the Strategic Business units concentrating on process improvement ideas targeted to reduce overall run cost and drive efficiency

Lead relationship management, governance and accountability across all support actors including NYL resources, MSP Suppliers and Third-Party Vendors ensuring for an aligned approach and clear accountability across support operations

Qualification

Incident ManagementITIL Service ManagementLeadershipAnalytical SkillsVendor ManagementAWS SupportObservability ToolsCommunication SkillsProblem-Solving

Required

Proven ability to lead and coordinate cross-functional teams in high-pressure situations

Excellent organizational and time management skills

Exceptional verbal and written communication skills

Ability to convey complex technical information to non-technical stakeholders

Strong analytical and problem-solving skills

Ability to think critically and make quick decisions under pressure in complex technology landscapes

Previous experience in incident management and ITIL Service management processes

Hands-on development mentality, with a willingness to troubleshoot and solve complex problems with understanding Business terms and Business Acumen

Strong experience managing vendor staffing, identifying resource gaps, and contention issues, including internal employees and vendor resources/consultants

Preferred

ITIL certification or equivalent

Strong analytical and problem-solving skills

Proficiency in Observability tools such as ServiceNow, New Relic, SumoLogic and Pager Duty

Experience with AWS application cloud support and predictive analytics/ AI-powered incident management tools

Knowledge of IT operations and infrastructure management

Benefits

Leave programs

Adoption assistance

Student loan repayment programs

Company

New York Life Insurance Company

For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.

Founded in 1845

New York, New York, USA

10001+ employees

https://www.newyorklife.com/

H1B Sponsorship

New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (149)

2024 (99)

2023 (85)

2022 (77)

2021 (48)

2020 (65)