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Northwell Health · 2 days ago

Product Services & Management Analyst

United States

Full-time

Remote

Mid Level

$66K/yr - $108K/yr

3+ years exp

Northwell Health is a healthcare organization, and they are seeking a Product Services & Management Analyst to perform current and future state analysis while coordinating training sessions. The role involves analyzing project implementations, liaising between teams, and ensuring smooth operations post-implementation.

ConsultingHealth CareHealth DiagnosticsMedicalPublishing

Responsibilities

Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions which may include discovery, design, conversion, testing, and/or any other components of the project plan cycle and agile delivery

Serves as a liaison between business and technology teams

Participates in developing and delivering training programs for current and prospective users; educates practice, site, and corporate management on project operations and procedures

Assists implementation team in configuring HIPAA rules based on System policies and legal requirements

Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements

Performs solution audits; resolves discrepancies, as required

Collaborates with implementation teams to resolve user issues

Consults with departments to provide customer support during and post implementation

Conducts post implementation satisfaction surveys; advises management of results and recommends actions; troubleshoots issues and resolves concerns as well as recommends necessary fixes; consults with newly acquired facilities and designs transition and implementation plans

Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action

Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions

Qualification

Agile MethodologiesProject ManagementTraining DevelopmentData AnalysisCustomer SupportCommunication SkillsInterpersonal SkillsLeadership Skills

Required

Bachelor's Degree required, or equivalent combination of education and related experience

Minimum of 3 years of relevant experience, required

Preferred

Bachelor's degree in Computer Science, Business, or Engineering, preferred

Experience working in a dynamic, high-technology environment, preferred

Excellent communication, interpersonal & leadership skills, preferred

Company

Northwell Health

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Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.

Founded in 1997

Manhasset, New York, USA

10001+ employees