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LCMC Health · 1 day ago

Instructional Design Analyst - Remote

United States

Full-time

Remote

Mid Level

3+ years exp

LCMC Health is a community-focused healthcare organization, and they are seeking an Instructional Design Analyst to support software implementations and training initiatives. The role involves analyzing user requirements, developing training plans, and ensuring end-users have the necessary tools and knowledge for optimal patient care.

Health CareHealth DiagnosticsHospitalMedical

Responsibilities

Demonstrates ability to represent Information Technology in a respectful and professional manner

Completes assigned tasks per defined project scope, timelines, and budgets

Understands interconnectivity and integration with EMR and third-party applications. Works with internal IT teams on technical troubleshooting, integration, reporting, and training

Demonstrates creativity and passion to continuously learn

Follows department standards and procedures

Communicates effectively with technical team at all levels and with users at a non-technical and clinical level

Alerts senior staff members of any outages, problems, or delays

Maintains knowledge of health care, technology, and industry trends

Maintains appropriate certifications; obtains proficiencies in other applications/systems as warranted

Verbal and written communications are clear, concise and accurate

Promotes and advances a learning culture within the organization

Collects data regarding current environment and document workflow and system access

Analyzes workflow based on system capabilities and translates it into meaningful curricula and master training environment build/maintenance. Works with the MST Applications Lead to ensure a fully operational and up-to-date training environment, including timely completion of additional build for annual events such as Skills Fairs and large-scale student/provider training

Understands functionality and relationships between supported applications

Works with application teams to determine training needs for staff and providers including new functionality

Prepares all training tools to include documentation

Works with analysts to review workflows and makes recommendations based on system capabilities

Reviews and tests changes in newly released software to ensure integrity

Ensures that all updates and changes to applications are incorporated into training

Reviews and tests changes in newly released software to ensure integrity

Resolves post installation technical problems in a timely manner, escalating issues as necessary to the appropriate organizational or vendor level

Carries out routine duties independently and discusses or seeks approval on complex matters

Researches and identifies proposed solutions to special client requests or requirements and thoroughly documents all identified solutions and standard operating procedures for build approval. Leads demonstrations and discussions with key stakeholders to better optimize the training experience

Performs system build. Assists in building master files as assigned. Monitors release notes for pertinent build and testing for the system

Keeps documents and change logs updated, especially changes to MST

Ultimately responsible for accuracy and quality of all training materials created for instruction and communication

Maintains curriculum appropriately to match the maturation of the EMR and associated subject matter

Creates and maintains a robust curriculum portfolio

Executes the training program for the Electronic Health Record (EHR) and other clinical applications across the LCMC system

Maintains and updates training documentation as required

Incorporates a variety of instructional methods including but not limited to lecture, audio/visual, workbook formats, virtual, demonstrations, and computer-guided training

Works one on one with providers, clinicians, and other customers as requested to improve efficiency of using the EMR

Provides specialized training to end users when outside of the normal scheduled training and off hours as required

Supports optimization efforts of staff and departments. Supports user departments during go live and for a period following go live

Assigned to Optimization Project Teams to actively contribute and participate in planning, development, and implementation/rollout phases

Attends Health IT conferences as requested/assigned

Collaborates with IT Training Manager on delegation of assignments to Learning and Development Specialists

Participates as needed in various employee committees to discuss workflow, system needs and changes

Serves as a backup to related positions as needed

Participates in on call rotation for application support

Supports Help Desk as needed

Performs related duties as assigned

Qualification

EPIC application certificationCurriculum developmentMST environment buildHealthcare systems knowledgeTechnical troubleshootingTime managementEffective communicationCreativityTeamwork