AdaptHealth · 1 day ago
Senior Manager, Communications
United States
Full-time
Remote
Senior Level
5+ years expAdaptHealth is a company focused on providing exceptional healthcare-at-home services. They are seeking a Senior Manager of Communications to execute their communication strategy, particularly around change management, organizational transformation, and employee engagement.
Health CareHospitalMedical Device
Responsibilities
Lead end-to-end change management communication strategies for major organizational initiatives, including People strategies, system implementations, restructuring efforts, and process improvements
Develop comprehensive change communication plans that include stakeholder analysis, timing strategies, channel selection, and feedback mechanisms
Create and manage communication campaigns that drive employee understanding, adoption, and engagement throughout change initiatives
Partner with project leaders and executive sponsors to anticipate resistance points and develop proactive messaging strategies
Design and implement feedback loops to assess employee sentiment and adjust communication approaches accordingly
Execute internal communication strategies that align with AdaptHealth's mission, vision, and values while supporting key business priorities
Develop content for multiple channels including The Kitchen (intranet), email, video, town halls, and manager toolkits
Craft clear, compelling messages that translate complex business concepts into accessible content
Manage communication calendars and ensure strategic timing and sequencing of organizational messages
Create reactive Q&As and talking points for leadership and HR teams to support consistent messaging
Build strong relationships with executive leadership to understand strategic priorities and translate them into effective employee communications
Provide strategic counsel to senior leaders on communication approaches, timing, and potential employee reactions
Prepare executive communications including speeches, talking points, video scripts, and town hall materials
Anticipate leadership communication needs and proactively develop solutions
Create engaging content that brings AdaptHealth's culture and values to life, including employee spotlights, success stories, and recognition features
Develop manager communication toolkits that enable consistent messaging cascade across 600+ locations
Design multimedia content including graphics, videos, and interactive materials that resonate with diverse employee populations
Write and edit communications for accuracy, clarity, tone, and brand consistency
Maintain AdaptHealth's warm, 'kitchen table' communication voice that reflects our healthcare-at-home mission
Establish metrics to measure communication effectiveness and change adoption
Analyze engagement data and employee feedback to refine communication strategies
Conduct post-implementation reviews to identify lessons learned and best practices
Stay current on change management methodologies and internal communication trends
Recommend and implement innovative approaches to reach AdaptHealth's dispersed workforce
Work closely with human resources, operations, and other departments to support their communication needs
Manage multiple concurrent projects with competing deadlines and stakeholder requirements
Coordinate with external vendors when needed for specialized communication solutions
Maintain project documentation and ensure proper version control and archiving
Facilitate cross-functional communication working groups when needed
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks, and participating in professional organizations
Maintain patient confidentiality and function within the guidelines of HIPAA
Maintain compliance with AdaptHealth's Compliance Program and applicable company policies, procedures, and patient protocols
Perform other related duties as assigned
Qualification
Required
5-7 years of progressive experience in corporate communications, with demonstrated focus on change management and internal communications
Proven track record of leading communication strategies for major organizational changes (system implementations, restructuring, M&A, process improvements)
Experience working in healthcare, large multi-site organizations, or similarly complex environments preferred
History of successfully partnering with and influencing executive leadership
Experience creating communications for diverse employee populations, including field-based and hourly workers
Change Management Expertise: Demonstrated ability to lead change communication strategies that drive adoption and minimize resistance
Executive Presence: Strong interpersonal skills and credibility to influence and advise senior leadership
Strategic Thinking: Ability to see the big picture while managing tactical execution
Exceptional Writing: Outstanding written communication skills with ability to simplify complex information and adapt tone for different audiences
Project Management: Strong organizational skills with ability to manage multiple priorities and meet deadlines
Analytical Mindset: Data-driven approach to measuring communication effectiveness and adjusting strategies
Collaboration: Proven ability to build relationships and work effectively across functions and levels
Adaptability: Comfortable with ambiguity and able to pivot quickly in a fast-paced environment
Cultural Awareness: Understanding of how to communicate effectively with diverse, dispersed workforces
Proactive Approach: Self-starter who anticipates needs and takes initiative
Technical Skills: Proficiency with intranet platforms and content management systems
Experience with communication and collaboration tools (email platforms, video production, graphic design tools)
Strong PowerPoint/presentation development skills
Familiarity with employee engagement survey platforms and analytics tools
Understanding of change management frameworks
Preferred
Experience with healthcare-at-home, DME, or related healthcare sectors
Background supporting HR initiatives (engagement surveys, performance management, benefits communications)
Experience with acquisition integration communications
Track record of building communication functions or capabilities from the ground up
Company
AdaptHealth
AdaptHealth is a provider of home healthcare equipment, medical supplies to the home and related services in the United States.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.95BKey Investors
One Equity PartnersThe Firmament GroupDeerfield
2024-09-16Post Ipo Debt· $950M
2021-04-26Post Ipo Debt· $300M
2020-07-02Post Ipo Equity· $2.25M
Leadership Team
Suzanne Foster
Chief Executive Officer
Albert Prast
Chief Technology Officer
Recent News
Company data provided by crunchbase