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Chase · 14 hours ago

Global Security - Alarm Monitoring Specialist

2108 E Elliot Rd, Tempe, AZ, 85284, US

Full-time

Onsite

New Grad, Entry Level

Chase is one of the oldest financial institutions, and they are seeking an Alarm Monitoring Specialist within their Global Security team. This role involves monitoring alarms and video, ensuring compliance with standard operating procedures, and acting as the primary intake for security-related incidents at retail branches and corporate locations.

BankingFinancial Services

Responsibilities

Respond in a timely manner to alarm signals to ensure the protection of lives and property

Appropriately dispatch law enforcement, guards or service vendors when needed

Accurately manage inbound calls and conduct initial triage and troubleshooting efforts as needed, either rectifying the issue or routing it to the appropriate resource

Ensure all incidents are effectively escalated and managed at each location, including escalating sensitive or high-impact incidents to senior managers, and notifying relevant Security and Threat teams regarding incidents

Place alarm systems on test when required

Create service jobs correctly when necessary

Ensure any false or problem incidents are reported to the necessary department for corrective action and resolution

Ensure all SOPs are followed correctly

Ensure critical alarm testing is carried out as scheduled and take ownership for any faults identified so they can be managed through to completion

Have a positive involvement in out of hours staffing problems by being flexible to work overnights, weekends, holidays, and during crises as needed, contactable via email, text and telephone

Accurately compose incident communications to inform security, operations, resiliency, and facility responders; deliver information in verbal or written updates via internal communication platforms

Qualification

Access control systemsVideo monitoring systemsIntrusion detection systemsProblem-solving skillsCommunication skillsMulti-taskingPressure managementTeamworkIntegrityRelationship building