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Sysco · 13 hours ago

Customer Service Coordinator

Sysco Las Vegas

Full-time

Onsite

Entry Level

$16.06/hr - $24.04/hr

2+ years exp

Sysco is the global leader in foodservice distribution, seeking talented individuals to join their team. The Customer Service Coordinator will be responsible for processing orders, responding to customer inquiries, and developing relationships with Marketing Associates to ensure customer satisfaction.

Electrical DistributionFood and BeverageFood DeliveryHealth CareHospitalityLogisticsMarketingMeat and PoultryRestaurantsSales

No H1B

Responsibilities

Receive and process orders in an accurate and timely manner, exceeding customer expectations

Respond to customers and Marketing Associate (MA) inquiries/requests for information concerning orders, deliveries or problems (such as product quality, delivery problems, delivery schedules, or product availability) all in a considerate and professional manner

Develop excellent communication and relationships with Marketing Associates and their accounts

Act as a secondary contact person for accounts when Marketing Associates are unavailable

Assist in training of sales associates of company procedures and policies

Give suggestive selling ideas to customers to increase sales

Must be able to multitask and handle multiple incoming lines

Relieve Receptionist Switchboard Operator when needed

Must project a professional and positive attitude

Operate in a "no surprise" manner with both external and internal customers

Interface with Merchandising Department, Company Management, and Operations/Transportation with the required information to ensure total customer satisfaction

Handle MA vacation calls where applicable

Handle all pickups, credits, off day requests and when necessary, same-day deliveries

Qualification

Customer service experienceInterpersonal communicationData entry skillsSpanish languageMathematical skillsProfessional attitudeTelephone etiquetteBasic computer skillsProblem-solving ability