COD (Collect on Delivery) Processing Specialist M-F 9am-5:30pm jobs in United States
cer-icon
Apply on Employer Site
company-logo

Fifth Third Bank ยท 2 days ago

COD (Collect on Delivery) Processing Specialist M-F 9am-5:30pm

positionCincinnati, OH
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Fifth Third Bank is committed to providing great opportunities in banking. The COD Processing Specialist will assist with daily operations of the Collect on Delivery team, performing various tasks including logging packages, quality control, and ensuring compliance with banking regulations.

BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
check
H1B Sponsor Likelynote

Responsibilities

Check in and log incoming COD packages by courier arrival time and number of packages
Document discrepancies in number of packs
Open COD packages and remove contents for batch prep
Batch work by package and prepare in trays
Operation of extraction and capture machinery
Rejected item MICR line and document repair
Review transactions for quality control
Functionality and general system troubleshooting
Follow documented procedures to determine relationship of check images to COD client information for shipper, center, driver, and consignee
Match checks to COD client file information based on established business rules
Perform matching of check images to COD client information for shipper, center, driver, and consignee for prior day unmatched records
Execute necessary monetary adjustments to internal COD accounts and submits for approval
Review check images to determine secured funds status based on established business rules
Approve monetary adjustments to internal COD accounts
Escalate issues with resolving COD transactions to the COD Operations Team Lead or Manager to ensure timely resolution or reassignment
Investigate customer inquiries/concerns and independently research and resolve problems
Set up and operate machinery which is designed to extract items from envelopes at a high speed
Extract the items and prepare the items for processing
Meet and maintain production and quality standards as set by the assigned department
Review, sort, and audit materials as needed
Complete all assigned paperwork and report on machines productivity
Perform routine maintenance of machinery
Perform quality checks and basic troubleshooting of machinery
Perform general housekeeping on and around machine
Perform all work in accordance with established safety procedures
Comply with banking regulations as they relate to customer confidentiality
Assist with training new employees, as needed
Coordinate with other areas to ensure deadlines are met
Perform service calls, interact with service technicians
Additional duties as assigned

Qualification

Banking experienceAnalytical skillsAttention to detailMicrosoft Office SuiteCustomer service skillsCommunication skillsTeamworkSelf-motivationOrganizational skills

Required

High school diploma or equivalent
Ability to work overtime as required
Strong written/verbal communication skills
Demonstrated ability to work in a team environment
Self-motivated
Must demonstrate strong analytical and logical reasoning skills for problem solving
Work requires attention to detail in establishing priorities and meeting deadlines
Strong organizational skills, and ability to multitask
Strong customer service and employee interaction skills
Must be able to lift 30lb

Preferred

Two years of banking/production experience preferred
Knowledge of systems within Operations preferred
Proficiency in Microsoft Office Suite preferred

Benefits

Comprehensive benefits
Differentiated compensation offerings

Company

Fifth Third Bank

twittertwittertwitter
Glassdoor3.7
company-logo
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
dateFounded in 1858
location
Cincinnati, Ohio, USA
people-size10001+ employees
web-link
http://53.com

H1B Sponsorship

Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)

Funding

Current Stage
Public Company
Total Funding
unknown
1978-01-13IPO

Leadership Team

B
Bryan Preston
Chief Financial Officer
leader-logo
Maria Holmes
VP, Senior Manager Corporate Sponsorship
linkedin

Recent News

DBusiness Magazine
Fifth Third Bancorp and Comerica Stockholders Approve Merger
2026-01-08
MarketScreener
Fifth Third Shareholders and Comerica Stockholders Vote to Approve Combination
2026-01-06
EIN Presswire
B&D Capital Partners Advises Premier Electrical Staffing on $50 Million Growth Financing to Support Strategic Expansion
2026-01-05
Company data provided by crunchbase