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SoFi · 1 day ago

Operations Interview Process Specialist

UT - Cottonwood Heights

Full-time

Onsite

Mid, Senior Level

3+ years exp

SoFi is a next-generation financial services company and national bank focused on transforming personal finance. The Operations Interview Process Specialist will manage the interview and selection process for frontline agents, ensuring a world-class member experience through collaboration with Talent Acquisition and adherence to hiring standards.

CreditCredit CardsFinancial ServicesFinTechLendingWealth Management

Responsibilities

Lead the Operations Interview Process: Conduct in-depth second and third-stage interviews and skills assessments for shortlisted candidates (after the initial recruiter screen) to evaluate skills and experience

Final Decision Maker: Serve as the primary business decision-maker for all frontline agent hires, confirming the best fit for the role and the team

Collaborate on Strategy: Partner with the Talent Acquisition team and senior leadership to determine staffing needs and optimize the hiring process for greater quality and efficiency

Ensure Compliance: Uphold all legal and ethical hiring standards, ensuring an equitable process for all applicants and adherence to national and local employment laws

Onboarding & Integration: Collaborate with Talent Acquisition on the new hire's integration process, working with department leads to ensure a seamless transition from offer acceptance, team assignment, to and beyond

Data & Metrics Analysis: Track key performance indicators (KPIs) for operations, using data to drive improvements and inform future strategies

Organizational Project Support: Execute and support ad-hoc projects, as assigned by leadership, focused on improving the overall contact center operation, efficiency, and agent experience

Qualification

Hiring processesInterviewingData analysisGreenhouseWorkdayAnalytical skillsCommunication skillsProject management

Required

Bachelor's degree in human resources, Business Administration, or a related field

3+ years of progressive experience in hiring processes, interviewing, or call center/front office operations, including at least 1+ years in a management or supervisory role

Ability to assess candidate's basic skills, abilities; identify and match candidate's behavioral traits

Demonstrated knowledge of state and federal employment laws and best practices in interviewing and selection

Proficiency with Greenhouse and Workday

Exceptional written and oral communication skills, with the ability to build strong relationships with internal stakeholders and candidates

Strong analytical skills and a data-oriented approach to decision-making and problem-solving

Ability to work in a fast-paced, high-volume environment and prioritize multiple projects efficiently