Alchemy Global Talent Solutions ยท 3 days ago
Guest Services Coordinator (Corporate Housing)
Alchemy Global Talent Solutions is a leading corporate housing company based remotely in the United States. They are seeking a Guest Services Coordinator to enhance the guest experience by providing high-touch support and resolving issues on behalf of guests.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Advocate on behalf of guests to resolve issues with properties and external partners
Provide guests with support regarding package deliveries, key access, and local information
Relay urgent safety communications during severe weather events to guests and clients
Uphold a perfectionist, guest-first mindset in all service-related duties
Coordinate effectively with Guest Services team members for seamless operations
Resolve maintenance or service-related concerns reported by guests and clients
Participate in the emergency out-of-hours telephone rota to handle urgent matters
Contribute to the ongoing improvement of guest services processes
Maintain accurate records of guest issues and resolutions
Communicate clearly, courteously, and professionally across all channels
Use systems and tools to document service updates and guest feedback
Support other departments by sharing relevant guest-related insights
Qualification
Required
Strong customer service orientation with a professional demeanour
Excellent written and verbal communication skills
Proficient in MS Word, Excel, and other standard office software
Ability to work in a fast-paced environment with a calm, solution-focused approach
Passion for delivering top-tier guest satisfaction and service excellence
Preferred
Previous experience in guest services, corporate housing, relocation, or moving industry