Guest Services Coordinator (Corporate Housing) jobs in United States
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Alchemy Global Talent Solutions ยท 3 days ago

Guest Services Coordinator (Corporate Housing)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$39K/yr - $39K/yr

Alchemy Global Talent Solutions is a leading corporate housing company based remotely in the United States. They are seeking a Guest Services Coordinator to enhance the guest experience by providing high-touch support and resolving issues on behalf of guests.

Human ResourcesRecruitingStaffing Agency
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Growth Opportunities

Responsibilities

Advocate on behalf of guests to resolve issues with properties and external partners
Provide guests with support regarding package deliveries, key access, and local information
Relay urgent safety communications during severe weather events to guests and clients
Uphold a perfectionist, guest-first mindset in all service-related duties
Coordinate effectively with Guest Services team members for seamless operations
Resolve maintenance or service-related concerns reported by guests and clients
Participate in the emergency out-of-hours telephone rota to handle urgent matters
Contribute to the ongoing improvement of guest services processes
Maintain accurate records of guest issues and resolutions
Communicate clearly, courteously, and professionally across all channels
Use systems and tools to document service updates and guest feedback
Support other departments by sharing relevant guest-related insights

Qualification

Guest services experienceCustomer service orientationCommunication skillsMS Office proficiencyTeam coordinationSolution-focused approachProblem-solvingAttention to detail

Required

Strong customer service orientation with a professional demeanour
Excellent written and verbal communication skills
Proficient in MS Word, Excel, and other standard office software
Ability to work in a fast-paced environment with a calm, solution-focused approach
Passion for delivering top-tier guest satisfaction and service excellence

Preferred

Previous experience in guest services, corporate housing, relocation, or moving industry

Company

Alchemy Global Talent Solutions

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Alchemy GTS offers recruitment and talent acquisition for industries like logistics, shipping, and corporate housing.
dateFounded in 1995
location
Braintree, Essex, GBR
people-size51-200 employees
web-link
https://www.alchemygts.com

Funding

Current Stage
Growth Stage

Leadership Team

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Terry Parradine
Director
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Company data provided by crunchbase