Zendesk · 3 days ago
AI Specialist
San Francisco, California, United States of America
Full-time
Hybrid
Mid, Senior Level
$226K/yr - $340K/yrZendesk is a company focused on enhancing customer service experiences through its software solutions. The AI Sales Specialist will drive the growth and adoption of AI products, collaborating with sales teams to meet revenue targets and engage customers effectively.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Take full ownership of sales quotas and proactively work towards meeting and exceeding targets within a defined Zendesk territory
Collaborate closely with the core sales team to develop and execute strategic plans to drive revenue growth from both existing Zendesk accounts and new business pursuits
Build and nurture strong relationships with customers, understanding their business challenges and leveraging a value-based selling methodology to align the Zendesk AI portfolio to their goals
Lead and support on all approved AI POC’s. Helping customers with their understanding of the product and provide proof points as to where value will be seen through the adoption of AI
Close collaboration with the AI Success team to proactively identify expansion/cross-sell opportunities through the addition of volume, higher automation rates, and/or new products
Support the construction of commercial modelling, provide expert guidance on a customers usage requirements and forecasted automation rate to ensure AR potential is maximised, whilst remaining aligned to customers requirements
Act as a subject matter expert for AI solutions, empowering the sales team to excel in AI-related engagements
You'll have ownership for enablement initiatives across an assigned territory. Ensuring product updates, sales plays and market insights are continually communicated to assigned Core AEs to aid prospecting and opportunity creation/qualification
A team player comfortable operating across and building long term relationships with frontline sales teams and regional Zendesk leadership
Evangelist able to inspire sales teams to excel in AI, whilst remaining obsessed with demand generation and deal execution
The ability to work as part of a large deal pursuit team. Utilising your sales, industry, product and communication skills to provide key insights, value based recommendations and guidance to ensure maximum success rate
In-depth practical knowledge and understanding of the AI Agent portfolio, with an ability to build and present demo’s, tailored to each customers specific needs
In-depth knowledge of artificial intelligence technologies and their practical application to enhance both customer and agent experiences in contact centres
Qualification
Required
Proven experience in a quota-carrying sales role. A focus on Conversational AI solutions or the CX space is preferable
Results-oriented with a track record of meeting or exceeding sales targets
Excellent communication and interpersonal skills
Willingness to travel as needed
Preferred
Experience in an overlay AE/co-sell role is preferable
Benefits
Bonus
Benefits
Related incentives
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
Founded in 2007
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase