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Lakewood Cemetery · 17 hours ago

Information Technology Manager

Minneapolis, MN

Full-time

Hybrid

Senior Level, Lead/Staff

$90K/yr - $110K/yr

8+ years exp

Lakewood Cemetery is a renowned nonprofit dedicated to serving families for over 150 years. They are seeking an IT Manager responsible for planning, implementing, and maintaining all information technology systems, ensuring technology supports memorial services and community events effectively.

FlowersFuneralsNon ProfitSocial

Hiring Manager

Shane Wetrosky

Responsibilities

Manage a host of technology solutions currently in place to meet strategic goals and day-to-day operations

Provision access through user accounts and requirements-based permission levels

Identify opportunities to better leverage existing solution functionality, integrate between two solutions using services or APIs, or fill identified gaps by procuring and implementing other solutions

Oversee database administration, including focus on quality, understanding of what resides in the data structures, and fit-for-purpose and ethical use of the data

Enable use of Lakewood’s data as a critical asset through reporting, metrics, dashboards, and advancement of AI leading to automation, insights and decision making

Seek incremental change opportunities through the better use of technology, process improvements or better defining roles and responsibilities

Administer Lakewood’s network, including Wi-Fi and Bluetooth for visitors and staff use as well as server access points

Maintain and support computer hardware, tablets, and any specialized equipment used throughout the facilities and grounds

Implement and oversee cybersecurity protocols, including encryption, regular backups, and multi-factor authentication, to protect sensitive family and cemetery data from breaches, and minimize financial risk

Develop and test a plan for data backup and recovery to protect against data loss from natural disasters, system failures, or cyberattacks

Ensure the cemetery's data handling practices comply with all relevant local, state, and federal privacy regulations

Provide technical support through formalized ticket/issue tracking, acting as first point of contact for staff with software or hardware issues or needs

Create and conduct training sessions for all staff members on how to effectively use enterprise solutions, and deliver training as needed to functional areas leveraging software to meet their specific needs

Maintain comprehensive lists of all IT vendors and solutions, including user and technical documentation

Capture and maintain valuable onboarding or awareness documentation such as user manuals/guides, best practices or standards, frequently asked questions, or checklists in a centralized and maintained document storage location

Lead the creation and execution of the organization’s IT strategy and long-term roadmap, ensuring alignment with overall business goals and objectives

Oversight of system and services vendor management, focusing on procurement, cost optimization, risk mitigation and relationship management

Prepare and manage the annual IT budget, making recommendations for technology upgrades and long-term investments

Oversee vendor and contract management for technology service providers as well as hardware and software solution providers, ensuring a robust procurement process is in place to minimize risk of shadow IT

Partner with Director of Finance and Administration, ERP Specialist, and other stakeholders at Lakewood in developing a technology roadmap that aligns with the cemetery's overall mission, addressing future needs while also providing technology advancement opportunities to stay competitive in the market

Qualification

IT project managementData governanceCybersecurity protocolsVendor managementMicrosoft 365 SuiteBusiness intelligenceERPCRM systemsCompassionEffective communicationOrganizational skillsIntegrity

Required

A bachelor's degree in computer science, information technology or proven experience in related IT role

8+ years supervisory or leadership experience, overseeing day-to-day technical operations, managing IT projects, small-to-medium sized teams, through planning to implementation to maintenance phases

Experience with: Productivity and Communication Tools, specifically Microsoft 365 Suite and Content Management

Experience with: ERP and CRM functionality (specific cemetery management system background a major plus)

Experience with: Data Governance/Management and Business Intelligence/Analytics Solutions

Experience with: Vendor Management

Experience with: Project Management and Task Tracking Software

Effective communicator with good balance of technical and soft skills needed to effectively communicate with individuals with varying technical backgrounds and comfort levels

Strong organizational skills with attention to detail