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NEOGOV · 1 day ago

Bilingual Compensation Insurance Specialist I

Denver, CO

Full-time

Hybrid

Mid Level

$4,238/mo - $5,127.20/mo

4+ years exp

NEOGOV is part of the State of Colorado, which focuses on connecting workers with jobs and ensuring fair labor practices. The Bilingual Compensation Insurance Specialist I will serve as the front line of communication, providing accurate information regarding workers' compensation statutes and facilitating dispute resolutions while utilizing bilingual skills as needed.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Serve as the front line of communication to disseminate accurate information to injured workers, attorneys, insurance carriers, employers, and other interested parties regarding their rights and obligations under the Workers’ Compensation Statutes and Rules of Procedure

Serve in an early intervention capacity to facilitate the resolution of disputes between two parties

Support other units with the Division of Workers’ Compensation by fielding questions regarding their area of expertise

Support is provided through the DOWC Customer Service Call Center and as front line staff at the public facing service desk

Fulfill claim copy requests to claim parties

Fulfill background search results to requesting parties

Utilize fluent English/Spanish bilingual skills (speaking, reading, and writing) on an as-needed basis, which may include answering inquiries for DOWC or CDLE customers, participating as a panel member to evaluate Spanish speaking and writing skills for job applicants, and written translation of Division statutes, documents, forms and brochures from English to Spanish, and Spanish to English, for publication. It is expected that these skills will be required between 25% and 50% of regular work hours

Qualification

Workers' Compensation knowledgeBilingual (English/Spanish)Call Center ExperienceCustomer Service skillsData Entry

Required

Four and half (4.5) years of relevant experience in an occupation related to the work assigned to this position to include: workers' compensation duties and processes, risk management, claims adjusting or insurance industry

Customer Service in a Call Center environment and/or Direct Customer Support through dedicated platforms involving intermediate to complex data entry

Must be a current resident of Colorado

Must pass a thorough background check prior to employment which will include the E-Verify process

Must be fluent (read, write, speak) in both English and Spanish