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AstraZeneca · 2 months ago

Associate Director, Patient Services Strategy, Rare Hematology and Nephrology

US - Boston - MA

Full-time

Hybrid

Lead/Staff, Director/Executive

$151K/yr - $227K/yr

5+ years exp

AstraZeneca is a leader in the biopharmaceutical industry, and they are seeking an Associate Director for Patient Services Strategy in Rare Hematology and Nephrology. This role involves driving the implementation and management of key Patient Services initiatives to enhance the patient experience and support product launches, requiring collaboration with various patient services functions and cross-functional partners.

BiopharmaBiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine

Comp. & Benefits

Responsibilities

Design and implement initiatives that will positively impact and drive a successful patient journey, inclusive of patient access, onboarding, and adherence to treatment

Manage patient support programs including day-to-day management, operational partnerships, vendor relationships with a focus on driving strategic improvements

Use data to analyze business performance and update strategies as needed

Partner with brand teams on patient engagement strategies and tactics

Lead Patient Services launch planning for future products and indications, including patient access programs and considerations on prioritization of various aspects of workflow

Gather feedback on Patient Services programs and design updates to existing programs and tactics

Key member of the Rare Hematology/Nephrology Patient Services Leadership Team

Partner cross-functionally to implement new initiatives, including material design and approval, training plans, and communication strategies

Partner with brand and Patient Services marketing on messaging, form creation, website updates, and other key materials

Partner with Patient Advocacy to understand patient needs

Responsible for REMS initiatives across the Rare Hematology/Nephrology portfolio

Collaborate closely with the Rare Hematology/Nephrology Patient Services Strategy counterpart

Coordinate and deliver the Patient Services brand plans

Partner with Medical, Legal, Regulatory, and Compliance

The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without accommodation, to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours

Qualification

Patient services program developmentHealthcare industry experienceHIPAARegulatory knowledgeLaunch experienceKPI reportingProject managementOrganizational agilityCommunication skillsProblem solving skillsNegotiation skillsPresentation skillsWritten communicationCollaboration skills

Required

B.A. / B.S. Degree is required

5+ years of healthcare industry experience, including pharmaceutical experience

Strong understanding of patient services program development and implementation, including patient access and free product programs

Launch experience

In-depth knowledge and current expertise with HIPAA, OIG, CMS, privacy, and regulatory statutes

Experience with Medical, Legal, and Regulatory (MLR) submissions and reviews

Proven ability to develop, execute and measure effectiveness of operational strategies

Proficient in KPI reporting, performance monitoring tools, and dashboards

Strong project management skills

Organizational agility and ability to partner with peers and leaders across all parts of the organization

Strong communication, problem solving, negotiation and presentation skills

Strong written communications, both in writing and PowerPoint slides

Ability to navigate sensitive issues with differing viewpoints

Preferred

Rare disease experience

Proficiency in health insurance benefits, billing, coding, relevant state and federal laws, and insurance regulations

Benefits

Qualified retirement programs

Paid time off (i.e., vacation, holiday, and leaves)

Health, dental, and vision coverage in accordance with the terms of the applicable plans

Short-term incentive bonus opportunity

Equity-based long-term incentive program (salaried roles)

Retirement contribution (hourly roles)

Commission payment eligibility (sales roles)

Company

AstraZeneca

Glassdoor4.1

AstraZeneca is a pharmaceutical company that discovers, develops, manufactures, and markets prescription medicines. It is a sub-organization of Investor.

Founded in 1999

Cambridge, Cambridgeshire, GBR

10001+ employees