NEOGOV · 4 days ago
Information Technology Specialist Network Enterprise Engineer IV (NETWORK TEAM)
Michigan, MI
Full-time
Onsite
Mid, Senior Level
$110K/yr - $133K/yr
4+ years expNEOGOV is a part of the City of Detroit's Department of Innovation & Technology, seeking a Network Enterprise Engineer IV to manage enterprise-wide voice systems. The role involves designing, implementing, and supporting complex network architectures and providing technical leadership for IPT/voice systems support.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems
Coordinates network operations, maintenance, repairs, or upgrades
Designs, builds, or operates complex equipment configuration prototypes, including network hardware, software, servers, or server operation systems
Determines specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas
Designs, organizes, and delivers product awareness, skills transfer, or product education sessions for system users
Designs, builds, implements, oversees and supports wireless technology (i.e. 802.11 a/b/g)
Secures network system by establishing and enforcing policies; defining and monitoring access
Monitors network performance and ensure system availability and reliability
Coordinates and prepares design presentations and proposals
Research and tests new or modified hardware or software products to determine performance and interoperability
Maintains networks by performing activities such as file addition, deletion, or backup
Participates in network technology upgrade or expansion projects, including installation of hardware and software and integration testing
Develop strategies, proposals, and budgets for network equipment replacement
Attending conferences and training sessions to keep up with changes in technology
Trains other DoIT personnel to resolve redundant network problems/issues
Performs special projects and other duties as assigned
Qualification
Required
Bachelor's degree from an accredited college or university, with major course of work in computer science, information systems, programming, systems analysis, geographic information science, engineering, communications, or other related field of study
At least four (4) years of experience in systems analysis, computer science engineering, programming, information security management, or geographical information systems analysis is preferred but not required. Information Technology Specialists must demonstrate proficiency with integrated word processing and spreadsheet functions
Preferred
Hands-on experience with: Avaya systems (Communication Manager, Session Manager, System Manager, Aura Messaging)
Microsoft Teams voice integration
PBX administration and SIP trunking
AudioCodes SBCs and Intrado services
Strong knowledge of VoIP protocols: SIP, Secure SIP, H.323, ISDN, ISUP, SS7
Proficiency in TCP/IP networking, routing, and switching (OSPF, STP, VTP), and related technologies (IPSec VPN, NAT, QoS)
Demonstrated ability to troubleshoot, monitor, and resolve complex network/voice issues
Strong analytical and problem-solving skills with the ability to handle critical incidents
Familiarity with call recording, voicemail, and contact center solutions
VoIP Level 4 Engineer with deep expertise in Avaya and other VoIP systems, MS Teams integration, and a proven track record in managing and executing VoIP migrations. Overseeing complex VoIP deployments, troubleshooting advanced issues, and driving seamless migration projects from legacy systems to modern VoIP platforms, including integration with Microsoft Teams or other Voice systems
Benefits
Medical - Eligible for hospital, surgical, and prescription drug benefits.
Dental
Vision
Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.
Sick Leave
Vacation
Holidays
Funeral leave
Family and Medical Leave
Jury duty
Military duty leave
Unpaid personal leave
City Employees Retirement System
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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