Northwell Health · 19 hours ago
Bilingual Spanish Customer Service Representative- (Florida)-Jacksonville-Hybrid
Jacksonville, FL
Full-time
Hybrid
Entry Level
$35K/yr - $52K/yr
1+ years expNorthwell Health is a health system that is seeking a Bilingual Spanish Customer Service Representative. The role involves managing patient calls, assisting with appointment scheduling, and ensuring patient satisfaction through effective communication and support.
ConsultingHealth CareHealth DiagnosticsMedicalPublishing
Responsibilities
Interacts with patients and caregivers via phone to provide best-in-class patient experience through the Health System's centralized call center
Performs a variety of technical service/support duties that may require practical or specialized knowledge
Respond to inbound and outbound patient calls related to scheduling, messages to physician (test results, clinical advice, medication request, ect.), and other patient requests
Follows standard escalation process for patients experiencing clinically urgent issues
Escalates questions, problems, and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments
Accurately schedule patient appointments in a complex care setting using guided decision support technology
Fully register and verify insurance eligibility
Exercises independent judgment on basic or moderately complex issues regarding job and related tasks
Assesses the callers need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue
Provides first call resolution and advocates for patients/care givers
Proactively monitors areas of concern or uncertainty related to access issues and suggest possible resolutions to optimize best outcome
Supports revenue cycle goals by minimizing potential financial risk through accurate patient insurance and demographic registration activities
Maintains patient health information and protects confidentiality in accordance with HIPPA guidelines
Promotes a positive and productive environment, supporting teamwork and communication
Identifies specific patient needs and uses the appropriate call handling technique practices while supporting the patient on how to navigate the health system
Uses documented procedures, policy manuals, knowledgebase, and other reference materials to assist in answering various general inquiries and issues
Documents inquiries, issues, transactions, and other relevant information for health system tracking
Communicates clearly and timely with patients and interfaces with practices
Performs other related duties pertinent to delivering an easy and complete experience for the patient
Qualification
Required
Must reside within 60 miles of Jacksonville, FL
High School Education or equivalent, required
1-3 years of customer service experience
Company
Northwell Health
Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.
10001+ employees
H1B Sponsorship
Northwell Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (18)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$58.3MKey Investors
National Institute of Mental HealthNational Human Genome Research InstituteBreakthrough Discoveries
2025-12-02Grant· $4M
2025-10-23Grant· $3.2M
2025-06-16Grant· $2.3M
Leadership Team
Michael Dowling
President and CEO
Nick Stefanizzi
Chief Executive Officer at Northwell Direct
Recent News
Morningstar.com
2025-12-15
Company data provided by crunchbase