Ferguson · 1 day ago
HVAC Technical Support Advisor
Cincinnati, OH
Full-time
Onsite
Senior Level
$4,766.67/mo - $7,625/mo
5+ years expFerguson is currently seeking an HVAC Technical Support Advisor to provide expertise and support in heating and air conditioning systems. The role involves assisting customers and contractors with technical challenges, conducting training, and maintaining relationships to ensure effective product representation.
Wholesale
Responsibilities
Provide technical phone support to HVAC and Ductless contractors regarding installation and servicing challenges on equipment sold by Ferguson
Travel to perform field visits as necessary for the resolution of issues after appropriate phone support has been applied
Instruct on how to proceed in repair or troubleshooting
Determine best methods to satisfy contractor and end users
Ensure customer / contractor represents product in an accurate and reputable manner
Evaluate customer / contractor installations through field visits
Act as a liaison between vendors and contractors / customers
Build and maintain working relationships with sales associates and customers
Conduct HVAC customer training at Ferguson, including individualized product and customer specific needs
Conduct HVAC training at the contractor’s location as needed
Provide HVAC technical support and training to the inside and outside sales team in branches
Participate in continuing education and professional development as required
Participate in new product support and training as required
Support outside sales with customer visits as needed
Accurately document all conversations and field visits
Be responsible for accurate processing of vendor paperwork and claim entries, including warranty issues, labor reimbursements, and equipment concessions
Ensure credits are submitted to the appropriate Ferguson channel for writing of the credit
Qualification
Required
5+ years HVAC field service and/or distributor field service experience required
Possess an exceptional understanding of field service skills as they relate to HVAC equipment installations and troubleshooting
Understanding HVAC field service tools and equipment and their use
Excellent customer service skills
Organizational skills
The ability to communicate effectively, both orally and in writing
Basic computer skills, including Microsoft Office tools
Enthusiastic approach to customer service and the desire to train others
The ability to travel, sometimes overnight
Preferred
Familiarity with residential and commercial unitary systems and ductless systems preferred
Benefits
Health
Dental
Vision
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming and family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Company
Ferguson
Since 1953, Ferguson has been a leading source of quality supplies for a variety of industries.
10001+ employees
H1B Sponsorship
Ferguson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (4)
2023 (6)
2022 (5)
2021 (11)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-09-18Post Ipo Debt· $750M
2024-10-01Post Ipo Debt· $750M
2008-11-12IPO
Leadership Team
Kevin Murphy
President & Chief Executive Officer
Blake Luse
Senior Director, Enterprise Strategy & Planning
Recent News
The Virginian-Pilot
2025-12-27
2025-12-15
2025-12-10
Company data provided by crunchbase