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State of Michigan · 16 hours ago

Departmental Analyst 9-P11 - Data Support Analyst

Lansing, MI

Full-time

Hybrid

Entry, Mid Level

2+ years exp

The State of Michigan's Department of Technology, Management and Budget (DTMB) is seeking a Departmental Analyst for their Office of Retirement Services. The role involves managing application changes, analyzing business activities, improving data quality, and developing reporting tools to enhance service quality for customers.

GovernmentOffice AdministrationSocial Media

No H1B

Responsibilities

Facilitate the coordination and management of ORS application miAccount changes required by Process Support and other ORS business processes

Open requests and ensure that the appropriate steps of the application support process are followed for each item

Define and document business requirements for application changes needed for ongoing operations

Analyze performance of business and administrative activities for the Office of Retirement Services and Process Support as assigned using statistical analysis and data query tools

Develop processes to improve data quality and find existing data issues and resolve them through a standardized and repeatable process

Analyze existing processes and services and identify potential process improvements that will improve service quality to ORS’ customers

Participate in defining requirements, the development, testing, and implementation of complex data applications (work processing systems) for the multiple retirement systems

Develop and implement data analytics and inventory management reporting tools to support a hybrid-working environment

Create queries and ad hoc reports as well as provide support to other staff in the office for data query and ad hoc reporting through training or assistance in query development

Qualification

Data analysisStatistical analysisData query toolsBusiness requirements documentationCustomer serviceCommunication skillsTeam-oriented mindsetTime managementProblem-solving

Required

Possession of a bachelor's degree in any major

Departmental Analyst 9: No specific type or amount of experience is required

Departmental Analyst 10: One year of professional experience

Departmental Analyst P11: Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service

Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement

Apply for this position online via NEOGOV; click on 'Apply' in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted

Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening

Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week

Attach a cover letter

If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature

In accordance with federal law, all new employees must provide proof of identity and eligibility to work in the United States within three business days of beginning employment

If selected for employment, you must be able to submit proof of your legal right to work in the United States