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Pinnacle Technology · 1 day ago

Health Information Services Technician

Torrance, CA

Contract

Onsite

Mid Level

$25/hr - $27/hr

3+ years exp

Pinnacle Technology is seeking a Health Information Services Technician to manage customer requests for patient information. The role involves processing medical records requests and ensuring compliance with HIPAA regulations.

ConsultingInformation TechnologyOutsourcingSoftware

Hiring Manager

Aditya Verma

Responsibilities

Receives and prioritizes customer requests from multiple sources and works them through the appropriate systems to completion within required response timeframes and in accordance with State and Federal requirements and HIPAA regulations

Address customer inquiries for patient information, assists callers with making record requests and general customer service

Educate customers on information confidentiality and privacy regulations

Receive and prioritize customer requests from multiple sources and work them through the appropriate systems to completion within required response timeframes and in accordance to State and Federal requirements and HIPAA regulations

Identifies and responds appropriately to both internal and external customer needs utilizing available resources