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Windward · 1 day ago

ServiceNow ITSM Consultant - Dev Ops

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions. They are seeking an experienced ServiceNow Consultant with extensive IT Service Management (ITSM) experience to join their team, focusing on implementing and enhancing the ServiceNow ITSM Module.

ConsultingInformation TechnologyManagement Consulting

Responsibilities

Hands-on experience with ServiceNow ITSM Module. Should have completed an end-to-end implementation of some or all components

Hands On Experience Deploying Dev Ops Change Velocity

Lead customer kick off calls

Lead requirements sessions and document detailed requirements

Assist architect in developing interfaces between customer systems and ServiceNow

Firm understanding of Software development processes and Dev Ops Tool Chain products and usage

Leverage both proven and innovative technology approaches to solve challenging business problems

Provide technical assessments, written documentation and technical expertise

Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions

Work on continuous improvement by sharing experiences and knowledge with the team

Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades

Advises on options, risk and impacts on business processes and technical architecture

Be responsible for overall delivery of the product/module

Deliver Enterprise level change management

Integration of Dev Ops tools to ServiceNow

Automatic notifications to provide awareness of change status at various points within the release lifecycles or to provide automatic notifications and approvals

Qualification

ServiceNow ITSMDev Ops Change VelocityServiceNow CertificationSoftware Development ProcessesTechnical LeadershipClient ResponsivenessCommunication

Required

3+ years of experience as a key technical resource for large scale projects and/or implementations centered around ServiceNow ITSM

Multiple Dev Ops Change Velocity Deployments

Must have experience using latest releases

ServiceNow developed solutions in client environments

Ability to meet the expectations and requirements of the internal customers and senior management

Excellent verbal and written communications skills

Client depends on this resource being very responsive

Resource should be able to work the hours needed for the project

Ability to provide technical leadership and professional guidance to managers, team, and vendors

ServiceNow ITSM Certification required

ServiceNow Dev Ops Change Velocity Micro certification required

ServiceNow Certified Application Developer Certification required

Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience