Parried · 1 week ago
IT Support Specialist (Service Desk)
Austin, Texas Metropolitan Area
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $80K/yr
2+ years expParried is an Austin-based Managed IT Services and Cybersecurity company. They are looking for an IT Support Specialist to join their Service Desk team, responsible for troubleshooting and resolving support tickets for small and mid-sized business clients.
Cloud ComputingConsultingCyber SecurityInformation TechnologyIT ManagementNetwork SecurityTechnical Support
Responsibilities
Respond to support tickets, calls, and emails from SMB clients
Troubleshoot issues across Windows, macOS, Microsoft 365, networking, security tools, and line-of-business applications
Handle onboarding, offboarding, and user account management
Take ownership of complex or high-priority support requests and see them through to resolution
Monitor the ticket board and help maintain clean, timely ticket flow
Assist with client account audits and internal documentation reviews
Communicate clearly and professionally with clients and internal teammates
Contribute to improving internal SOPs and documentation
Qualification
Required
Experience in a Service Desk or MSP environment, typically 2 to 5+ years
Strong troubleshooting skills across a wide range of systems and environments
Comfortable working with Microsoft 365, Windows, macOS, networking, and security tools
Reliable, organized, and detail-oriented
Strong written and verbal communication skills
Comfortable in a fast-paced, client-focused environment
Must live in the Greater Austin area
Benefits
Health, dental, and vision insurance
Life insurance
401(k) with company matching
Hybrid work model (remote with Austin-based client visits as needed)
Generous PTO and multiple paid holidays
Eligible for pet insurance and additional voluntary benefits
Company
Parried
We offer the IT support and consulting you need to eliminate IT challenges and grow your business.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase