AAA Central Penn · 1 day ago
AAA Roadside Service Technician
Harrisburg, PA, US
Full-time
Onsite
New Grad, Entry LevelAAA Central Penn is seeking a Customer Service-Oriented Service Technician to join their Automotive team. This role involves providing roadside assistance to members, including evaluations, unlocking vehicles, and delivering fuel, while ensuring a positive customer experience.
Consumer Services
Responsibilities
Perform roadside assistance like on-scene evaluations, unlocking vehicles, changing flat tires, delivering fuel, and fixing minor issues (yes, even replacing windshield wipers!)
Handle battery services—test, diagnose, prep, install, explain warranties, and complete documentation like a pro
Help customers understand their service options and introduce them to all the great AAA Central Penn products and services
Make smart decisions independently while following company policies and AAA Quality Standards
Report any defects or concerns promptly to your supervisor
Maintain your assigned vehicle and tools, inspect equipment daily, and ensure safety systems are good to go
Provide positive, professional, and empathetic experiences every time—urgency and care matter!
Qualification
Required
A high school diploma or equivalent
A clean driving record and a valid Pennsylvania driver's license—safety first!
Previous customer service experience and a genuine passion for helping people in need
Clear, confident communication—whether in person, on the phone, or online
A flexible, can-do attitude and a love for learning new things every day
Tech-savvy skills to navigate our systems with ease
A go-getter mindset that keeps you motivated and ready for action
Stellar communication skills and the ability to build trust with every interaction
A sharp eye for detail and a big heart for helping others
Benefits
Generous, front-loaded Paid Time Off (PTO); no need to wait until you’ve accrued PTO.
1 personal day.
8 paid company holidays including Christmas Eve and New Year’s Eve.
Medical, Dental, and Vision benefits.
Health Savings Account (with employer contribution) and Flexible Spending Account options.
401(k) with up to 6% company matching, plus you are fully vested upon your first contribution.
Life Insurance and Long Term Disability at no out of check cost to our team.
Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events.
Tuition Reimbursement.
Free AAA Premier Membership.
Discounts and perks including travel, branch services, car batteries, and more!
Company
AAA Central Penn
AAA Central Penn serves members in Adams, Cumberland, Dauphin, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, and Perry counties.
Founded in 1902
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jodie Daubert
President & CEO
Greg Tobin
Chief Sales & Member Experience Officer
Company data provided by crunchbase