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Nadapayments · 1 day ago

Customer Onboarding Coordinator $50,000-55,000 + Benefits

Miami, FL

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $55K/yr

Nadapayments is a leader in the payment processing industry, focused on providing innovative solutions for small and medium-sized businesses in America. The Customer Onboarding Coordinator will manage the onboarding process for merchant customers, ensuring a seamless transition to using Nadapayments' services through application review, account setup, and customer training.

Credit CardsFinancial ServicesPaymentsTransaction Processing

Responsibilities

Own the onboarding journey : Review applications, set up accounts, and ensure every business launches successfully

Ship & configure payment terminals : Handle software setup, testing, and timely delivery of devices

Empower customers through training : Lead live sessions, create guides/videos, and simplify complex tech

Collaborate cross-functionally : Partner with Sales, Support, and Tech teams to troubleshoot and optimize processes

Drive merchant success : Monitor progress, identify improvements, and convert new users into Nadapayments advocates

Qualification

Onboarding experienceCustomer successPayment terminalsCRM toolsTraining materials creationTechnical aptitudeMultitaskingCustomer obsessionCommunication skillsDetail-orientedCollaboration