BD · 1 day ago
Field Service Engineer1 Field Base/Chicago, IL
USA - Illinois - Chicago
Full-time
Onsite
Mid Level
$25.30/hr - $39.20/hr
3+ years expBD is one of the largest global medical technology companies in the world. The Field Support Engineer will provide in-depth technical and customer support for BD Parata’s pharmacy automation products, traveling regionally to deliver exceptional service to pharmacies.
Health CareMedical DeviceTechnical Support
Responsibilities
Deliver exceptional customer service and problem resolution at client sites, while cultivating positive customer relations through professional handling of complaints and inquiries in a collaborative and supportive manner
Provide expert instruction to customers on BD Parata's pharmacy automation products, including operation procedures and daily maintenance requirements, while responding to service requests within established SLA timeframes
Collaborate effectively with regional and national service team members to identify and resolve complex technical issues, occasionally assisting the Product Implementation Team with new automation installations
Document detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning, ensuring comprehensive record-keeping and knowledge sharing across the organization
Demonstrate flexibility with periodic travel requirements outside the local region (including overnight stays), and availability for weekend, holiday, and occasional overtime coverage as needed to support customer needs
Qualification
Required
High School diploma
3-5 years of experience in a field service role
Preferred
Demonstrate proficient knowledge of multiple Microsoft Operating Systems including Windows 2000, XP, Windows 7, Windows 10, and Windows 11, along with Microsoft Office applications to effectively support and troubleshoot software-related issues
Possess extensive knowledge of basic computer networking, including the ability to use Windows tools to identify network/PC information, set up and configure routers and switches, and locate/edit configuration and XML files within file structures
Understand ghosting and re-imaging processes to efficiently deploy, restore, and maintain computer systems across the organization
Demonstrate strong mechanical aptitude with the ability to use standard hand tools for in-depth disassembly and reassembly of complex subsystems, ensuring proper hardware maintenance and repair
Maintain proficiency with digital multi-meters and voltage/amperage testers to accurately diagnose and troubleshoot hardware-related issues and electrical components
Benefits
A valuable, competitive package of compensation and benefits programs
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Maureen Mazurek
Chief Sustainability and EHS Officer
Recent News
EIN Presswire
2026-01-09
Company data provided by crunchbase