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NEOGOV · 1 day ago

Title Services Clerk - Administrative Assistant II

Denver, CO

Full-time

Onsite

Entry Level

$40K/yr - $40K/yr

2+ years exp

NEOGOV is part of the State of Colorado's Department of Revenue, dedicated to providing quality customer service and compliance in vehicle titling and registration. They are seeking a Title Services Clerk to assist with title auditing and record maintenance, ensuring accurate data entry and customer inquiries are handled efficiently.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Provides knowledge and guidance to counties and the public regarding title and registration questions via phone or written correspondence, researches and provides copies of documents to other government entities, companies and public, and audits and ensures documents are complete and accurate

Reviews, identifies, comments and modifies motor vehicle records appropriately

In office work is required for training or other work tasks as needed

Qualification

Customer ServiceData EntryGeneral Clerical ExperienceMicrosoft OfficeMultitaskingCommunication SkillsAttention to Detail

Required

Two (2) years of relevant experience in General Clerical and/or Call Center work experience

Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community

Data Entry including: entering information into a program or database (appointments, contact information, customer records)

Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)

Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies

Typing professional emails, letters, reports, briefings, forms, memoranda, etc

Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports

Preferred

Two plus years working in a complex, high volume Call Center

Experience working with sensitive information of a confidential nature

Career progression in a general clerical and/or customer service position

Benefits

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.