AT&T · 5 months ago
VOC Specialist (Government)
Mount Weather, Virginia
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $62K/yrAT&T is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. They are seeking a VOC Specialist to support the Federal Government in providing O&M support of contracted operations, which includes scheduling video conferences, providing customer support, and troubleshooting video teleconference equipment.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Schedule video conferences with remote sites
Accommodate all conferences, establish the conferences, maintain Video Teleconference (VTC) schedules and facilitate periodic test calls
Provide customer interface, first tier support and trouble shooting
Operate and trouble shoot multi-vendor equipment
Facilitator of third tier call-out, including trouble tickets, installation and operation of all video teleconference equipment
Demonstration of Customer Service skills and strong phone presence required
Excellent verbal and written communication skills
Knowledge of H.323, TCP/IP, SIP protocols up to Tier 2 level troubleshooting for customer calls
Poly, Cisco and other IT related certifications a plus
Must have working level experience of common desktop software (Windows) and Microsoft Applications (ie Excel, Word, etc.)
Overtime, shift work and occasional travel may be required, or other duties as assigned
Candidates must be able/willing to obtain a TS clearance
Qualification
Required
Minimum of 5 days per week office presence at customer's site
Customer interface, first tier support and troubleshooting experience
Ability to operate and troubleshoot multi-vendor equipment including Polycom, Cisco, Pexep and others
Demonstration of Customer Service skills and strong phone presence
Excellent verbal and written communication skills
Knowledge of H.323, TCP/IP, SIP protocols up to Tier 2 level troubleshooting for customer calls
Working level experience of common desktop software (Windows) and Microsoft Applications (Excel, Word, etc.)
Ability to obtain a TS clearance
Must be able to initially obtain Public Trust and follow-on TS clearance
Preferred
Poly, Cisco and other IT related certifications
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
Founded in 1983
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
2026-01-17
2026-01-16
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