Perennial Resources International · 1 day ago
Lead ServiceNow Developer
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expPerennial Resources International is seeking a highly experienced Lead ServiceNow Developer to step into a critical role during a period of team transition. The successful candidate will serve as the primary technical lead for the ServiceNow environment, taking ownership of a mature instance and driving forward-looking development while stabilizing the platform and managing a diverse footprint that includes ITSM, IRM, and HRSD modules.
ConsultingInformation Technology
No H1B
Responsibilities
Full Stack Ownership: You will work closely with the platform owner and lead administrator to manage the application in its entirety, spanning maintenance, troubleshooting, and new feature development
Diverse Footprint: Our instance is not limited to IT; it includes robust deployments of IRM (GRC) and HRSD, alongside standard ITSM and CMDB structures
Core Responsibilities:
Environment Stabilization & Discovery
Conduct a rapid assessment of the current state of the instance to understand existing customizations, business rules, and workflows
As needed, be capable of reverse-engineering undocumented configurations and establish a baseline of technical documentation for the new team
As needed, troubleshoot legacy issues and stabilize performance following the team transition
Development & Engineering:
Design and develop solutions across the platform, utilizing Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs
Manage and maintain complex API integrations (REST/SOAP) between ServiceNow and third-party enterprise tools
Oversee the health and data integrity of the CMDB
Module Management (ITSM, IRM, HRSD):
Maintain and enhance the ITSM suite (Incident, Problem, Change, Request)
Provide specialized support for Integrated Risk Management (IRM/GRC) and Human Resources Service Delivery (HRSD) modules
As needed, configure Service Portal widgets and pages to ensure a seamless user experience
Leadership & Mentorship:
Act as the Subject Matter Expert (SME) while the organization forms a permanent support structure
Guide and mentor junior developers or administrators joining the newly formed team
Qualification
Required
5+ years of hands-on ServiceNow development and administration experience
Proven track record of working independently in complex environments without heavy supervision
Deep expertise in JavaScript, Glide API, HTML, CSS, and Angular/Service Portal
Strong experience with Integration Hub, REST/SOAP APIs, and ETL processes
Demonstrated ability to troubleshoot complex workflows and identify root causes in heavily customized instances
Expert-level knowledge of ITSM and CMDB
High Priority: Functional and technical experience with IRM (Governance, Risk, and Compliance)
High Priority: Functional and technical experience with HRSD (HR Service Delivery)
Forensic Mindset: The ability to look at existing code and understand why it was written that way without being able to ask the original author
Resilience: Comfortable working in a fluid environment where processes are being rebuilt
Communication: Ability to translate complex technical findings to non-technical leadership
Preferred
ServiceNow Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) – IRM or HRSD
ITIL V3/V4 Foundation
Company
Perennial Resources International
Perennial Resources International is a full-service search and staffing firm.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joseph Kelly
Partner
Stephen C. Brown
Owner-Managing Partner
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