Top Quality Recruitment (TQR) · 1 day ago
HVAC Technical Services and Training Manager
Orlando, FL
Full-time
Onsite
Senior Level
5+ years expTop Quality Recruitment (TQR) is seeking an HVAC Technical Services and Training Manager to develop, coordinate, and deliver training programs for customers and service technicians. The role involves maintaining training records and acting as a subject matter expert to ensure high-quality customer service and support in the HVAC industry.
RecruitingSmall and Medium BusinessesStaffing Agency
Responsibilities
Perform job duties in accordance with the company vision, mission, and values
Establish and maintain professional relationships with internal departments, vendors, customers, and service contractors
Provide high-level technical support to customer service, sales, and warranty teams—assisting with troubleshooting, application solutions, and complex field support issues. Act as a customer-facing technical ambassador, identifying opportunities to enhance customer service and generate qualified leads for sales without functioning as a salesperson
Training curriculum development and delivery of structured training programs specific to HVAC systems, including components, operations, maintenance, troubleshooting, and application best practices
Manage time efficiently to ensure that training programs, assignments, and special projects are completed promptly
Support the promotion of company services and available product resources to enhance awareness and engagement within the company's end markets
Monitor communication channels to proactively identify the training needs of employees and customers
Acquire and maintain in-depth knowledge of all equipment distributed by the company to support internal and external stakeholders
Develop high-quality training resources tailored to the evolving needs of the company across multiple mediums (face-to-face, TEAMS, video, etc.). Comfortable creating video training content and collaborating on basic editing as needed
Qualification
Required
Strong understanding of commercial HVAC systems, including DX equipment up to 50 tons, mini-splits, chilled water systems, DOAS, and speciality products
Minimum 5–10 years of commercial HVAC experience, with deep knowledge that exceeds the capabilities of an average commercial technician
Preferred
Previous experience delivering technical training to adult learners strongly preferred
Familiarity with digital photography equipment and basic editing skills a plus
Company
Top Quality Recruitment (TQR)
Top Quality Recruitment is a leading provider of workforce solutions to clients in Food & Beverage Manufacturing, Consumer Packaged Goods and Life Sciences.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Elaine Bonin
Recruitment Partner - Recruiting | Recruitment | Retained Executive Search | HR
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