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UAMS - University of Arkansas for Medical Sciences · 12 hours ago

Extra Help Assistant - MidSOUTH IT Internship

Little Rock

Internship

Onsite

Intern

$11/hr - $11/hr

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. The Extra Help Assistant will assist in all aspects related to maintaining, troubleshooting, and planning the network infrastructure, server deployments and upgrades, and all MidSOUTH software applications.

EducationHealth CareNon Profit

No H1B

Responsibilities

Responsible for working with the team members to consult in the development, maintenance, and administration of the MidSOUTH network, including LANs, WAN, wireless, and telecommunication

Maintain contact with UA Little Rock computing services regarding MidSOUTH’s domain

Ensure the daily performance of applications and network systems

Label and document data communication lines, hardware configurations, and software configurations at the direction of the IT Manager or Senior Network and System Administrator

In conjunction with the Senior Network and System Administrator, assists and/or ensures setup, maintenance, and troubleshooting of system-wide applications, including the Windows Servers, telecommunication, virus protection, and wireless systems

Responsible for the creation, maintenance, and troubleshooting of user and other accounts and settings for MidSOUTH's Active Directory, Group Policy, email, and telecommunication systems

Implement solutions to resolve assigned help desk tickets and communicate solutions to other MidSOUTH IT staff and to the MidSOUTH staff person making the help request

Maintain, update, and troubleshoot business software and updates across MidSOUTH's statewide network

Respond to email and/or phone calls from vendors to ensure proper network and systems operations and future development

Write technical and client support documents as directed

Perform other duties as assigned within the scope of Network/Systems Administration

Provide support and expertise for Zoom training, Zoom Webinars, and Zoom Rooms

Qualification

Windows serversCisco networking equipmentVirtualization technologiesZoom MeetingsTroubleshooting skillsCustomer service skillsOrganizational skillsWriting skillsTeamwork

Required

High School diploma or GED

Must be enrolled in an IT-focused degree plan or other related degree plan

Preferred

Bachelor's degree in Management Information Systems (MIS) or Computer Science

Company

UAMS - University of Arkansas for Medical Sciences

Glassdoor3.6

UAMS is the state’s only comprehensive academic health center, with colleges of Medicine, Nursing, Pharmacy, Health Professions and Public Health; a graduate school; a hospital; a northwest Arkansas regional campus; a statewide network of regional centers; and seven institutes: the Winthrop P.

Founded in 1879