Apply on Employer Site

Belron® · 11 hours ago

Customer Experience Insight Analyst

Cardington

Full-time

Hybrid

Mid Level

£45K/yr - £45K/yr

Belron UK Ltd (Autoglass® and Laddaw®) is part of the global Belron® group, the world leader in vehicle glass repair and replacement. They are seeking a CX Insight Analyst to turn customer feedback into actionable insights that improve satisfaction and conversion, playing a key role in their Voice of the Customer programme using advanced analytics and AI tools.

AutomotiveManufacturingTransportation

Responsibilities

Manage and optimise our VOC platform (Qualtrics) to capture and analyse feedback

Deliver clear, actionable insights through dashboards and reports

Monitor CX metrics (NPS, CSAT, conversion) and identify trends

Support development of text and sentiment analysis models

Collaborate across teams to embed insights into decision-making

Qualification

QualtricsText/Sentiment AnalysisData VisualisationSQLPower BITableauAnalytical SkillsCommunication Skills

Required

proven experience with Qualtrics

Strong analytical skills and experience with text/sentiment analysis

Skilled in data visualisation (Power BI/Tableau) and SQL/Snowflake

Ability to communicate insights clearly to non-technical stakeholders

Benefits

Private Medical

25 days annual leave + bank holidays

Competitive pension

Company

Belron®

Operating in 37 countries across 6 continents, and home to around 29,000 employees, who served 15 million customers in 2022, Belron is the world’s leading vehicle glass repair and replacement group.

Founded in 1897