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Wells Fargo · 1 day ago

Fraud and Claims Operations Representative

CHARLOTTE, NC

Full-time

Onsite

Entry Level

1+ years exp

Wells Fargo is seeking a Fraud & Claims Operation Representative in New Account Fraud Originations as part of Deposit Specialty Detections. In this role, you will support fraud and claims functional areas by identifying opportunities to improve customer experience and mitigate risks, while handling various customer support tasks.

BankingFinancial ServicesFinTechInsurancePayments

Responsibilities

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity

Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim

Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed

Receive direction from supervisor and escalate questions or issues

Interact with immediate team and functional area on wider range of information, plus internal or external customers

Qualification

Fraud detection knowledgeCustomer service experienceRetail banking experienceBanking regulations knowledgeMicrosoft Office proficiencyAnalytical mindsetOrganizational skillsInterpersonal communicationTeam collaboration

Required

1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education