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Green & Healthy Homes Initiative · 4 days ago

Housing Project Coordinator

Lancaster, PA, US

Full-time

Onsite

New Grad, Entry Level

$65K/yr - $68K/yr

The Green & Healthy Homes Initiative is a non-profit organization focused on advancing social determinants of health and racial equity through healthy housing. The Housing Project Coordinator will ensure the smooth progression of housing units through the lead remediation program, coordinating client and contractor relations, scheduling, documentation, and data reporting.

Health Care

Responsibilities

Coordinate and assist with scheduling of GHHI and subcontractor inspections, site visits, housing interventions, occupant and owner education and other home visits as needed

Project Coordinator will be responsible for conducting data entry for client intake and all program data tracking in the Program’s Efforts to Outcomes (ETO) Database, monitoring data quality and reporting issues to Program Managers, and ensuring updates made in ETO reflect all internal process workflows and program completion milestones for each property receiving intervention services. This is a time-sensitive task that needs to be conducted regularly to ensure program process reports are accurate, up to date, and prioritize households who have a lead poisoned child

Project Coordinator will be working with Lead Free Families and Healthy Homes clients. The selected applicant must have great communication skills, be accommodating and able to confidently communicate the programs offerings and procedures

Coordinate with internal and external project team members for property inspections, subcontractor housing intervention services and occupant temporary relocation

Route and respond to client inquiries in a timely and courteous manner including client correspondence and client, homeowner and rental owner communications

Perform follow up client satisfaction surveys in compliance with organization’s evaluation and review processes and record and distribute information accordingly

Conduct client referral follow-up with community, healthcare, social and other agency housing services referral partners

Approve and track invoices for lead and healthy homes projects

Maintain records for all jobs

Project Coordinator will be provided with a Lead 101 training to gain an understanding and have knowledge of the danger of lead hazards with children and will continue to increase knowledge

Assist with Program outreach and marketing events and presentations as requested

Assist with workforce development and contractor capacity building initiatives as requested

Miscellaneous projects and other duties to support the mission and deliverables of the organization

Qualification

Microsoft Office SuiteDatabase platformsCustomer service experienceOrganizational skillsSpanish language proficiency

Required

High proficiency in Microsoft Office Suite and database platforms

Exceptional organizational skills with meticulous attention to detail and follow-up

Professional work ethic and communication skills

Strong customer service and interpersonal skills for interacting with clients, subcontractors, partner agencies, staff and management

Works well independently/takes responsibility and initiative; self-starter

Ability to manage multiple competing timelines and directives

Desire to work in a team environment and make an impact in the lives of low-income families

Flexibility, initiative, and a collaborative spirit

Conscientious and self-motivated team player

Excellent communication skills (both verbal and written)

Ability to provide excellent customer service and consistent client follow-up

This position will be assigned duties that require the operation of a motor vehicle. Must maintain ready access to a motor vehicle, possess a valid motor vehicle operator's license, and required auto insurance

Customer service experience

High school diploma or equivalent is required, college preferred