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General Dynamics Information Technology · 1 day ago

ServiceNow Developer Principal

USA LA Bossier City

Full-time

Hybrid

Senior Level, Lead/Staff

$128K/yr - $173K/yr

5+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government. As a ServiceNow Developer Principal, you will develop and manage integrations, build and customize applications, and provide end-user support while contributing to mission-critical government projects.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

H1B Sponsor Likely

Responsibilities

Develop and manage integrations between ServiceNow and BMC Remedy, often involving ticket creation, data synchronization, and CMDB consolidation

Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management

Create and manage data migration processes from Remedy to ServiceNow using tools like Import Sets, Transform Maps, and data sources

Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements

Perform administrative tasks, such as user and role management, system maintenance, and health checks

Customize user interfaces, forms, and workflows to align with business needs

Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality

Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products

Contribute to IT-related technical processes reviews, postmortems, and continual process improvement

Create estimations on effort required to produce ServiceNow functionality

Grow junior talent through mentoring, partnership, and technical reviews

Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Qualification

IT Service Management (ITSM)ServiceNow ITSMWeb DevelopmentBMC RemedyJavaScriptSOAPRESTAgile methodologyAnalytical skillsCommunication skills

Required

5 + years of related experience

Experience in developing and customizing ServiceNow applications and modules, especially ITSM

Familiarity with BMC Remedy and/or Helix development and administration, including its ITSM applications and data structures

Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them

Strong scripting skills with at least one language – preferably JavaScript

Experience with ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB

Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions

Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment

Ability to identify, understand, document, and create functionality aligning with customer value streams

Ability to produce level of estimates and basic deployment plans for ServiceNow functionality

Strong organizational and time management skills while working in a rapid software development environment

Ability to identify and learn new technologies quickly

Excellent communication skills for collaborating with both technical and non-technical stakeholders

Strong analytical, problem-solving, and debugging skills

Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start

Preferred

Additional ServiceNow certifications strongly preferred

Benefits

Comprehensive benefits and wellness packages

401K with company match

Paid time off

Variety of medical plan options

Some with Health Savings Accounts

Dental plan options

Vision plan

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees

https://www.gdit.com/

H1B Sponsorship

General Dynamics Information Technology has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (32)

2024 (27)

2023 (36)

2022 (19)

2021 (18)

2020 (13)