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NetSuite · 2 days ago

Client Success Specialist V

United States

Full-time

Remote

Senior Level, Lead/Staff

$50.48/hr - $95.91/hr

10+ years exp

Oracle is a world leader in cloud solutions, tackling today's challenges with tomorrow's technology. They are seeking a Client Success Specialist V to develop long-term partnerships with complex clients, ensuring they realize the full value of their investment and maintain high client satisfaction.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Responsibilities

Develop long term partnership with our largest and most complex clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle

Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations

Identify product expansion/up sell opportunities

Interface at highest levels both internally and within clients

Assigned side projects designed to move the client success organization forward

Required to act as mentor to new CSMs

Qualification

Client relationship managementProduct expansion strategiesOracle solutions knowledgeMentoringCommunication skills

Required

10+ years of experience

Applicants are required to read, write, and speak English

Develop long term partnership with our largest and most complex clients

Ensure clients remain successful by realizing the full value of their investment

Maintain a high level of client satisfaction

Act as a liaison between clients and Oracle's internal operations

Identify product expansion/up sell opportunities

Interface at highest levels both internally and within clients

Assigned side projects designed to move the client success organization forward

Act as mentor to new CSMs

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance