Fifth Third Bank · 2 months ago
Consumer Loan Servicing Specialist
Cincinnati, OH
Full-time
Onsite
Entry Level
2+ years expFifth Third Bank is a financial institution that connects great people to great opportunities. They are seeking a Consumer Loan Servicing Specialist to complete research and adjustments for the Consumer Lending portfolio, providing quality customer service and ensuring compliance with various regulations.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Investigates and researches customer, and internal Retail and/or Affiliate inquiries to resolve issues related to Fair Credit Reporting Act (FCRA), Soldiers and Sailors Civil Relief Act (SCRA), RESPA, NACHA, Auto Billpayer payments, Consumer Insurance(Reg H), Interest Rates, Online Bill Pay, Zelle, Greensky, and all non-monetary loan servicing (dealer reserve adjustments, collections processing, funding and boarding, account maintenance)
Provide general support to internal and external Partners regarding research inquires and issues
Process daily Billpayer, Work Manager/One Front Door requests, OREQ’s, exception reports, pull reporting, and CMT’s
Serve as departmental resource for ongoing questions and problems
Responsible for generating reports to confirm accuracy of interest rates for adjustable rate loans serviced in Consumer Lending portfolio. This includes manual updates to index rates, as well as reviewing customer rate change notifications for accuracy
Update Loss Mitigation Modifications to system per default guidelines
Ensure accounts that qualify under the Soldier's and Sailor's Civil Relief Act(SCRA) are adjusted to align with the regulatory requirement
Escalate and assist in solving high-level/complex operational and customer service issues
Respond and escalate CFBP Complaints and escalated Office of the President complaints accurately and timely
Collaborate with Line of Business partners including: Collections, Loss Mitigation, Dealer Services, Regional Credit Center, IT, and OPCG to ensure customer issues are resolved accurately and timely
Processing ACE transactions and wires to balance the data for reports, general ledger accounts, and entries for processing
Communicate and report issues, as needed, to the management team
Collaborate with Vendors including: Proctor Loan Protector, ServiceLink, Solidifi, FIS, FISERV, Transactis, NCP, Greensky, EWS, etc. to resolve customer requests
Begins Cross training on processes including but not limited to Loan servicing, Zelle, OBP, ABP, External Transfer/POP money, insurance tracking, etc
Partners with external investors including Greensky to remit funds for Auto and Personal lending portfolios to ensure that remittances are completed accurately and within required timelines
Updates and maintains appropriate files, reports, and other documentation/data
Provides a high level of customer service when responding to vendors, external, and internal customers to resolve questions, inconsistencies, or missing data through professional correspondence
Safeguards sensitive data to ensure all customer information is handled appropriately to protect customer identity and meet compliance requirements
Maintains all departmental goals including quality and SLA established by management
Work special projects as assigned by Manager
Other duties as assigned
Qualification
Required
High School diploma or equivalent
Minimum of 2 years prior Customer Service experience
Minimum 1-2 year Consumer banking experience in Servicing
Knowledge of the fundamental concepts related to Consumer Home Equity Lines, Auto Loans, Specialty Loans and Lease accounts
Strong analytical skills
Ability to work independently, prioritize tasks, and meet deadlines
Computer literate with intermediate proficiency in Microsoft Outlook, Word, and Excel
Excellent customer service skills including strong verbal and written communication skills
Ability to work efficiently with a low margin of error
Benefits
Comprehensive benefits
Differentiated compensation offerings
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
DBusiness Magazine
2026-01-08
2026-01-06
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