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Third Way Health · 14 hours ago

Head of Engineering

Cambridge, MA

Full-time

Onsite

Director/Executive

10+ years exp

Third Way Health is dedicated to improving patient experience and access in medical practices across the United States. They are seeking a Head of Engineering to lead their global team of developers and enhance their engagement and workflow platform, ensuring reliable AI-enabled service experiences for patients and providers.

Health CareHospital

Responsibilities

Lead a global team developers to ready our conversational platform, workflow engines, and data foundation to support our rapidly growing customer footprint

Champion the technical vision for vertical AI across the healthcare front office, serving as a key voice internally for how we leverage technology to better serve patients, and an ambassador externally of our engineering brand

Serve as the principal technical collaborator with growth and operations (patient care) teams to advocate for the security, reliability, and scalability of all front office workflows supported by our platform

Build and mentor a high-performing technical team of individual contributors, technical leads, and managers

Drive continual improvement of our technical tooling and engineering practices for high velocity, high reliability software development, including AI-enabled development workflows

Own technical controls within our enterprise compliance framework that software development life cycle

Shape our engineering culture and model behaviors that drive ownership, collaboration, and continual growth

Qualification

Software EngineeringAI/ML WorkloadsEnterprise Security ControlsLeadershipConversational User ExperiencesWorkflow Automation PlatformsCompliance FrameworksTeam BuildingCollaborationGrowth Mindset

Required

10+ years of software engineering experience with 5+ years leading distributed engineering teams (20+ engineers)

Proven track record scaling engineering organizations through rapid growth (3x+ team expansion, including individual contributors and managers), strengthening engineering standards, while balancing tech debt and development velocity

Experience building production-grade platforms handling high transaction loads (e.g., hundreds of thousands of daily transactions, supporting AI/ML workloads)

Compelling perspective on building an engineering culture focused on growth, creativity, and excellence, with success recruiting, developing, and retaining top technical talent

Deep expertise in conversational user experiences or workflow automation platforms

Track record building production systems leveraging complex third-party integrations (healthcare systems/EHRs preferred)

Experience implementing enterprise-grade security controls and compliance frameworks (HIPAA, SOC 2)