NEOGOV · 1 day ago
Office of Information Technology (OIT) - Endpoint Technician I (60024219)
Richland County, SC
Full-time
Onsite
New Grad, Entry Level
$52K/yr - $89K/yrNEOGOV is part of the State of South Carolina's Department of Public Safety, and they are seeking an Endpoint Technician I to provide professional customer support for enterprise applications and technologies. The role involves troubleshooting, maintaining hardware/software, and providing Tier 1, 2, & 3 support across various agency sites.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides professional customer support for enterprise applications, operating systems, endpoints, and peripheral devices and technologies, including installation, maintenance, upgrades, troubleshooting, training, problem resolution, acquisition, and replacement
Supports multiple divisions within the agency and the unique equipment/technologies associated with their operations. Support of the agency's divisions may occur outside of normal business hours, during special events (i.e. annual emergency drills), major incidents or during states of emergency operations (i.e. hurricanes, ice storms, etc.). Installs, configures, and maintains customer hardware and software. Troubleshoots, repairs, and resolves software and device issues. Responds to requests for service from customers and management in a timely manner. Performs after-hours 'on call' support on a regular basis
Regularly answers and documents inbound help desk calls, ensuring timely coverage of the help desk line and sharing call volume fairly with team members. Provides end-user support, routes and escalates calls, creates and disseminates trouble tickets, and continuously monitors and responds to help desk emails
Provides Tier 1, 2, & 3 support (onsite/remote) for all South Carolina Department of Public Safety (SCDPS) sites (Troop Posts, weigh stations, Telecommunication Centers, and SCDPS Head Quarters) on a scheduled or as needed basis. Thoroughly documents interactions from start to finish in the OIT ticketing system
Accommodates smooth on-boarding of new SCDPS employees by setting up and configuring endpoints, workstations, phone systems, and peripherals. Acts as an intermediary between customers and third-party vendors to resolve software problems, account issues, changes, and requests. Documents and disseminate progress in coordination with relevant stakeholders
Other OIT operation duties as assigned
Qualification
Required
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems
Moderate knowledge of and skill in using a wide variety of applications, operating systems, protocols, and equipment used in customer organizations
Moderate complex problem-solving skills
Moderate complex analytical skills
Ability to communicate effectively and professionally, including written and verbally, with customers, peers, and management
The employee will receive work order via phone, email, customer walk-up, or from the SCDPS trouble ticketing system
Employee will travel to remote sites with limited supervision
Incumbent could be expected to bend, stoop, squat, or stand on hard surfaces for approximately 50% of the time
Individual could be expected to lift and move equipment weighting between 20 and 80 lbs. for approximately 25% of the time
Benefits
Health and dental insurance
Retirement and savings plan options
Paid vacation and sick leave
Telecommuting and flexible work schedules
Dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses
Retirement plan options
South Carolina Deferred Compensation Program
Tuition assistance
Holiday, annual and sick leave
Discounts on purchases, travel and more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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