TD · 19 hours ago
Payments & Deposit Operations Representative IV - Team Lead - (US)
United States
Full-time
Remote
Entry, Mid Level
$24/hr - $33.50/hr
1+ years expTD Bank is one of the world's leading global financial institutions, and they are seeking a Payments & Deposit Operations Representative IV - Team Lead. The role involves providing operational support, executing complex transactions, and contributing to process improvements while ensuring service quality and compliance with regulations.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Executes more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained
Identifies opportunities to improve service delivery
Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interprets findings and makes recommendations
Supports partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
Prioritizes and completes own workload to meet SLA requirements for service and productivity and/or support team manager in prioritizing and managing team workload
Actively maintains understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assesses potential impacts as it relates to operating policies, standards and procedures
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality
Supports development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
Contributes to the development/delivery of presentations/communications to management or broader audiences
Protects the interests of the organization – identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues
Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Supports change management projects or programs that impact the business, functions or processes and ensures clear communication and documentation of new processes
Identifies, leads and actively participates in process improvements and determines solutions that will allow business to grow
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures the timely communication of issues/points of interest
Supports the team by actively building operations knowledge, thinks critically about processes and opportunities for improvement, shares ideas and transfers knowledge within the team, across the function, and with partners (e.g., audit, business insights)
Provides training, coaching and/or guidance to others on the team
Participates in personal performance management and development activities, including cross training within own team and other teams in the operations function
Ensures the timely communication of issues that are relevant to the team and encourages a good working relationship with other departments
Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Engages and liaises with contracted external vendors to support, solution, and supplement business needs and processes
Acts as a brand ambassador for the function and the bank, both internally and/or externally
Qualification
Required
High School diploma
1+ year of experience
Preferred
Undergraduate degree preferred
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10001+ employees
H1B Sponsorship
TD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
Brian Jacobson
Chief of Staff to the CEO, TD Bank, America's Most Convenient Bank
F
Foster Glenn
SVP, Chief Information Security Officer
Recent News
Winnipeg Free Press
2026-01-09
2026-01-06
2026-01-03
Company data provided by crunchbase