Ubertal Inc. · 1 day ago
Network Support Technician
Bartow, FL
Contract
Onsite
Entry, Mid Level
2+ years expUbertal Inc. is looking for a Network Support Technician to monitor and maintain their enterprise network infrastructure. The role involves troubleshooting network issues, supporting physical and virtual servers, and collaborating with IT teams to ensure optimal network performance.
Information TechnologyStaffing Agency
Responsibilities
Monitors network-related incidents and requests escalated from the Service Desk and resolves assigned tickets involving network and infrastructure systems
Documents network troubleshooting activities, configurations, and resolutions in accordance with departmental documentation standards
Identifies, analyzes, and resolves network and infrastructure issues using advanced troubleshooting tools, logs, and collaborative problem-solving techniques
Provides professional customer service by communicating status, impacts, and resolution details related to network and infrastructure incidents
Performs advanced network troubleshooting to determine root cause of outages, performance degradation, or configuration issues
Installs, configures, and supports network infrastructure devices, including switches, wireless access points, firewalls, and related systems, following enterprise standards
Collaborates with other IT teams to resolve issues that span network, server, and application responsibilities as needed
Provides technical guidance and knowledge transfer to other technicians related to network infrastructure, configurations, and troubleshooting practices
Supports and troubleshoots network-connected devices and services in coordination with other technicians and infrastructure teams
Participates in network and infrastructure projects, such as network refreshes, wireless upgrades, server replacements, and technology modernization initiatives
Supports network-dependent systems and services, ensuring connectivity, performance, and compatibility with enterprise applications and platforms
Provides technical input and factual analysis to support team decision-making and infrastructure planning efforts
Develops and maintains detailed network documentation, including diagrams, configurations, installation procedures, and troubleshooting guides
Coordinates vendor support and service calls for network hardware and infrastructure components, including warranty and non-warranty repairs
Maintains accurate records of network incidents, repairs, and vendor interactions related to infrastructure maintenance
Installs, maintains, and supports specialized network or infrastructure-related software and services as assigned
Evaluates, tests, and recommends network technologies and solutions, including hardware and software, to improve reliability and performance
Assists with the configuration, troubleshooting, and support of network connectivity, including switches, VLANs, and wireless access
Perform other related duties as assigned
Ability to lift up to 50 lbs and stoop, climb / climb a ladder, squat, push, crawl, and bend in all types of weather
Qualification
Required
Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field
Minimum of 2 years of experience
Monitor, configure, maintain, and optimize enterprise network infrastructure including Aruba switches, wireless access points, cabling, and supporting systems
Install, configure, maintain, and support physical servers used for network and infrastructure services
Administer virtual server environments (Hyper-V and HCI)
Serve as a Tier 3 escalation resource to diagnose, troubleshoot, and restore down or degraded network devices and services
Design, implement, and validate secure access controls, file server permissions, DFS configurations, and group-based ACLs
Monitors network-related incidents and requests escalated from the Service Desk
Documents network troubleshooting activities, configurations, and resolutions
Identifies, analyzes, and resolves network and infrastructure issues using advanced troubleshooting tools
Provides professional customer service by communicating status, impacts, and resolution details
Performs advanced network troubleshooting to determine root cause of outages
Installs, configures, and supports network infrastructure devices
Collaborates with other IT teams to resolve issues that span network, server, and application responsibilities
Provides technical guidance and knowledge transfer to other technicians
Supports and troubleshoots network-connected devices and services
Participates in network and infrastructure projects
Supports network-dependent systems and services
Provides technical input and factual analysis to support team decision-making
Develops and maintains detailed network documentation
Coordinates vendor support and service calls for network hardware
Maintains accurate records of network incidents, repairs, and vendor interactions
Installs, maintains, and supports specialized network or infrastructure-related software
Evaluates, tests, and recommends network technologies and solutions
Assists with the configuration, troubleshooting, and support of network connectivity
Ability to lift up to 50 lbs and stoop, climb / climb a ladder, squat, push, crawl, and bend in all types of weather
Company
Ubertal Inc.
We create disruptive solutions so you innovate faster.
201-500 employees
H1B Sponsorship
Ubertal Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase